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The Group Policy Client Side Extension Group Policy Shortcuts may have caused th e Group Policy Service to terminate unexpectedly.

    Question

  • Hi all,

    Having an issue with the shortcuts Group Policy extension applying to our Windows 7 machines. It was working until last Wednesday and since then users get a Group Policy Client service error when logging in.

    We have narrowed it down to the shortcuts extension, if the extension is disabled then a user can log in, if enabled and empty then the following error comes up. With all the investigation we have done so far it seems as though something on the client is making this happen.

    We have –

    Copied the original policy

    Exported and imported the policy

    Deleted all the shortcuts

    Deleted all the shortcuts and created a brand new shortcut

    And the same thing happens. Only if you right click on the Shortcut Extension and select disable then the user can log in

    When running Gpupdate /force we get the following error 

    The Group Policy Client Side Extension Group Policy Shortcuts may have caused the Group Policy Service to terminate unexpectedly. To prevent further failures inthe Group Policy Service, this extension has been temporarily disabled until after the next system restart. Group Policy settings managed by this extension may no longer be enforced until the system is restarted. The vendor of this extension should be contacted if this issue recurs.

    The Group Policy Client Side Extension Group Policy Internet Settings may have caused the Group Polcy Service to terminate unexpectedly. To prevent further failures in the Group Policy Service, this extension has been temporarily disabled until after the next system restart. Group Policy settings managed by this extension may no longer be enforced until the system is restarted. The vendor of this extension should be contacted if this issue recurs.

    Has anyone come across this before?


    Thanks

    Monday, January 12, 2015 12:01 PM

Answers

  • Hi Dejul,

    How is the issue going? Does this issue happen to all Windows 7 clients? I am not sure this can be helpful but we can give it a try to install the following hotfix.

    Some Group Policy preferences are not applied successfully on computers that are running Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2

    http://support.microsoft.com/kb/979731

    Besides, please make sure that our clients are patched or updated to the latest.

    An enterprise hotfix rollup is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

    http://support.microsoft.com/kb/2775511

    TechNet Subscriber Support
    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    Best regards,

    Frank Shen


    • Edited by Frank Shen5Moderator Friday, January 16, 2015 7:13 AM
    • Marked as answer by Dejul Wednesday, April 08, 2015 8:55 AM
    Friday, January 16, 2015 7:12 AM
    Moderator

All replies

  • Refer : http://technet.microsoft.com/en-us/library/cc727258%28v=ws.10%29.aspx describing some insights on this issue.

    Regards, Prabhu

    Tuesday, January 13, 2015 10:44 AM
  • Hi Dejul,

    How is the issue going? Does this issue happen to all Windows 7 clients? I am not sure this can be helpful but we can give it a try to install the following hotfix.

    Some Group Policy preferences are not applied successfully on computers that are running Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2

    http://support.microsoft.com/kb/979731

    Besides, please make sure that our clients are patched or updated to the latest.

    An enterprise hotfix rollup is available for Windows 7 SP1 and Windows Server 2008 R2 SP1

    http://support.microsoft.com/kb/2775511

    TechNet Subscriber Support
    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.

    Best regards,

    Frank Shen


    • Edited by Frank Shen5Moderator Friday, January 16, 2015 7:13 AM
    • Marked as answer by Dejul Wednesday, April 08, 2015 8:55 AM
    Friday, January 16, 2015 7:12 AM
    Moderator