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BSOD Help Needed Windows 7 64 Bit RRS feed

  • Question

  • Hey Guys i got some BSOD promblems.
    Here are some details:
    Dump File         : 092711-22464-01.dmp
    Crash Time        : 27-9-2011 22:06:35
    Bug Check String  : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code    : 0x0000003b
    Parameter 1       : 00000000`c0000005
    Parameter 2       : fffff800`02f7d422
    Parameter 3       : fffff880`0ad7d1d0
    Parameter 4       : 00000000`00000000
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+7cc40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\092711-22464-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 275.712 
    ---------------------------------------------------------
    Dump File         : 092711-31434-01.dmp
    Crash Time        : 27-9-2011 14:29:04
    Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code    : 0x0000000a
    Parameter 1       : 00000000`0000000f
    Parameter 2       : 00000000`00000002
    Parameter 3       : 00000000`00000001
    Parameter 4       : fffff800`02ce52af
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+7cc40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\092711-31434-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 280.080
    --------------------------------------------------------------------
    Dump File         : 092511-18735-01.dmp
    Crash Time        : 25-9-2011 13:05:44
    Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x1000007e
    Parameter 1       : ffffffff`c0000005
    Parameter 2       : fffff880`06faec02
    Parameter 3       : fffff880`091246d8
    Parameter 4       : fffff880`09123f30
    Caused By Driver  : dxgmms1.sys
    Caused By Address : dxgmms1.sys+39e65
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : dxgmms1.sys+1dc02
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\092511-18735-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 275.712
    -----------------------------------------------------------------------------
    Dump File         : 092411-18766-01.dmp
    Crash Time        : 24-9-2011 20:38:24
    Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code    : 0x000000d1
    Parameter 1       : 00000000`be3bfd4f
    Parameter 2       : 00000000`0000000b
    Parameter 3       : 00000000`00000000
    Parameter 4       : fffff880`07d5ee1b
    Caused By Driver  : dxgmms1.sys
    Caused By Address : dxgmms1.sys+7e1b
    File Description  : 
    Product Name      : 
    Company           : 
    File Version      : 
    Processor         : x64
    Crash Address     : ntoskrnl.exe+7cc40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\092411-18766-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 275.712
    ==================================================
    ==================================================
    Dump File         : 091811-19905-01.dmp
    Crash Time        : 18-9-2011 22:20:48
    Bug Check String  : MEMORY_MANAGEMENT
    Bug Check Code    : 0x0000001a
    Parameter 1       : 00000000`00005003
    Parameter 2       : fffff700`01080000
    Parameter 3       : 00000000`0000346c
    Parameter 4       : 000036e0`000078d8
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+7cc40
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\091811-19905-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 275.712
    ==================================================
    TY 



    • Edited by Shaggy kun Wednesday, September 28, 2011 9:48 AM
    Tuesday, September 27, 2011 8:44 PM

Answers

  • Hello,

    for the old BSOD, it is mentioned that  dxgmms1.sys is the cause. Please update your graphic card driver and install that: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35

    For the new one, the BSOD was caused by dtsoftbus01.sys driver. More about it: http://systemexplorer.net/filereviews.php?fid=752468

    Please update it or uninstall the product. Another option is to contact its developer Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Proposed as answer by Cloud_TS Monday, October 3, 2011 5:56 AM
    • Marked as answer by Cloud_TS Thursday, October 6, 2011 8:36 AM
    Friday, September 30, 2011 8:42 AM

All replies

  • Caused By Driver  : dxgmms1.sys

    The dxgmms1.sys file is related to DirectX.  Update your video card drivers and the issue should go away.


    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration tool
    Wednesday, September 28, 2011 1:02 AM
  • Got a new one this morning ><

    Dump File         : 092811-22198-01.dmp

    Crash Time        : 28-9-2011 10:58:37

    Bug Check String  : DRIVER_VERIFIER_IOMANAGER_VIOLATION

    Bug Check Code    : 0x000000c9

    Parameter 1       : 00000000`0000023e

    Parameter 2       : fffff880`03e53308

    Parameter 3       : fffff980`0a192ea0

    Parameter 4       : 00000000`00000000

    Caused By Driver  : dtsoftbus01.sys

    Caused By Address : dtsoftbus01.sys+1308

    File Description  : 

    Product Name      : 

    Company           : 

    File Version      : 

    Processor         : x64

    Crash Address     : ntoskrnl.exe+7cc40

    Stack Address 1   : 

    Stack Address 2   : 

    Stack Address 3   : 

    Computer Name     : 

    Full Path         : C:\Windows\Minidump\092811-22198-01.dmp

    Processors Count  : 4

    Major Version     : 15

    Minor Version     : 7601

    Dump File Size    : 272.400

    ==================================================

    Wednesday, September 28, 2011 9:47 AM
  • Hello,

    for the old BSOD, it is mentioned that  dxgmms1.sys is the cause. Please update your graphic card driver and install that: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35

    For the new one, the BSOD was caused by dtsoftbus01.sys driver. More about it: http://systemexplorer.net/filereviews.php?fid=752468

    Please update it or uninstall the product. Another option is to contact its developer Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Proposed as answer by Cloud_TS Monday, October 3, 2011 5:56 AM
    • Marked as answer by Cloud_TS Thursday, October 6, 2011 8:36 AM
    Friday, September 30, 2011 8:42 AM