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  • Question

  • I bought a acer netbook 3 month ago with windows 7 on it,now I am unable to get to the internet even though the computer tells me that i am connected,it will ask me if i want to allow this program ,if I type yes,it takes to the internet,which then says Navigation to the webpage was canceled,intenet explore emergency mode,if I say no to the program,it goes nowhere,so now I am unable to surf the web
    Tuesday, February 8, 2011 11:23 PM

Answers

  • Hi,

    Please reset the Internet Explorer options:

    Reset Internet Explorer settings

    How do you connect to the Internet? Which Firewall/AntiVirus software do you use?

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Vivian Xing Wednesday, February 16, 2011 6:11 AM
    Wednesday, February 9, 2011 1:20 PM
  • Hi,
     
    If the issue persists after resetting Internet Explorer, you can run IE with no Adds-ons.
    Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (no Add-ons)
     
    If it doesn't work, please boot in Safe Mode with networking to test this issue.
     
    In addition, please also perform a full scanning to ensure your computer is clean.
     
    Malicious Software Removal Tool
    http://www.microsoft.com/security/malwareremove/default.mspx
     
    Online Safety Scanner
    http://onecare.live.com/site/en-us/default.htm
     
    Microsoft Security Essentials
    http://www.microsoft.com/security_essentials/
     
    Best Regards,
    Niki
    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Vivian Xing Wednesday, February 16, 2011 6:11 AM
    Thursday, February 10, 2011 12:44 PM

All replies

  • Hi,

    Please reset the Internet Explorer options:

    Reset Internet Explorer settings

    How do you connect to the Internet? Which Firewall/AntiVirus software do you use?

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Vivian Xing Wednesday, February 16, 2011 6:11 AM
    Wednesday, February 9, 2011 1:20 PM
  • Hi,
     
    If the issue persists after resetting Internet Explorer, you can run IE with no Adds-ons.
    Click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (no Add-ons)
     
    If it doesn't work, please boot in Safe Mode with networking to test this issue.
     
    In addition, please also perform a full scanning to ensure your computer is clean.
     
    Malicious Software Removal Tool
    http://www.microsoft.com/security/malwareremove/default.mspx
     
    Online Safety Scanner
    http://onecare.live.com/site/en-us/default.htm
     
    Microsoft Security Essentials
    http://www.microsoft.com/security_essentials/
     
    Best Regards,
    Niki
    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Vivian Xing Wednesday, February 16, 2011 6:11 AM
    Thursday, February 10, 2011 12:44 PM