Error collecting data on Roles and Features missing CBS MUM KB969897 RRS feed

  • Question

  • Can someone activate a link to download these missing files on Windows 2008 Standard 32bit Server?
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897_server_0~31bf3856ad364e35~x86~~  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897_server~31bf3856ad364e35~x86~~  
    (f) CBS MUM Missing 0x00000002 servicing\packages\Package_for_KB969897~31bf3856ad364e35~x86~~  
    Thursday, September 10, 2009 9:04 PM


All replies

  • Hi,


    Please download the files from the following site and copy them to C:\Windows\servicing\Packages to replace the old files.



    Password: 8qK{d4vO$sI)Ul)


    Tim Quan - MSFT


    • Marked as answer by Tim Quan Monday, September 14, 2009 7:43 AM
    Friday, September 11, 2009 3:56 AM
  • Tim,

    Did the link above expire?  I was unable to download the files today.
    Monday, September 21, 2009 7:19 PM
  • Hi,

    Please try again now.

    The contents in the space will be removed automatically in a day or two. Please download it as soon as possible.
    Tuesday, September 22, 2009 6:12 AM
  • Tim,

    The files in the download area are amd64 files not x86 files.  Can you post the x86 files for the KB969897 patch? thanks.
    Tuesday, September 22, 2009 8:39 PM
  • Hi,


    Sorry, but I do not have a x86 machine installed. You can copy it from a working x86 computer.


    Tim Quan - MSFT

    Wednesday, September 23, 2009 2:02 AM
  • Tim,

    My problem exists on each newly created server and I don't have another working x86 installation of Windows 2008 std.  Any other suggestions on resolving the missing files?  thks
    Wednesday, September 23, 2009 5:01 PM
  • Hi,


    You can do below:


    1.    Download Service Pack 2 from the following site:




    2.    Open Command Prompt in elevated mode, change the directory to the parent folder where you download Service Pack 2 and run the following command to extract the files in it to a folder:


    Windows6.0-KB948465-X86.exe /X


    3.    Double-click windows6.0-kb948465-X86.cab and then extract the missing files.


    Hope it helps.


    Tim Quan - MSFT

    Thursday, September 24, 2009 1:26 AM
  • Tim,

    I'm I missing something here?  I don't see any files contained in Service Pack 2 related to KB969897.  They are all related to KB948465 with a series of package numbers.  If these represent the cumulation of updates, I don't know which ones to select.

    If I download KB969897 there is no method to expand the msu file.  It will not install either because it reports back "The update does not apply to your system"

    Any suggestions on next steps?  Thanks...
    Thursday, October 1, 2009 2:29 PM
  • Hi,


    Thank you for the reply.

    Now i suggest trying steps below:


    1.   Download KB969897 to the root directory of Drive D from the following site:



    2.   Create a new folder named TEST on the root directory of Drive D.

    3.   Open Command Prompt in elevated mode and type below:



    Expand –f:* IE8-Windows6.0-KB969897-x86.msu D:\TEST


    4.   Open D:\TEST, double click IE8-Windows6.0-KB969897-x86.cab and then extract your missing files.

    5.   Copy them to C:\Windows\servicing\Packages


    Hope it helps.


    Tim Quan - MSFT


    Friday, October 2, 2009 2:54 AM
  • Hi Tim:
    I noticed your advice to the poster and you seem to "have it all together" so I am confident you can help me (hopefully) in some way.  Anyway, I have a Dell Inspiron 530 32-bit system and I am running Vista Home Premium.  I have never had any problems up to this point--that is until SP2 came out.  I am totally unable to install it.  It downloads to my system but installation fails everytime.  Error 80070490.  After researching this I understand it to be a CBS issue.  Most posts I have read on this issue, it is recommended to reinstall the entire operating system or at least do an upgrade.  I cannot do an upgrade of Vista from my disk because it is an OEM disk.  Furthermore, even if I could, I am unable to remove SP1 from my system in order to have Vista equal with the version on my disk for the upgrade option to be available for selection.  For some reason (which may be another issue entirely), my installed updates are not writing to the "Installed Updates."  I can view them under the update history through Windows Update, but not add/remove software.  Anyway, it appears when I ran System Update Readiness, the only reason I am unable to install SP2 is due to a CBS MUM Missing.  One error was found and it looks like this:

    (f)  CBS MUM Missing 0x00000002

    CBS MUM Missing Total Count: 1

    Because I believe this to be the only issue, I hate to reinvent the wheel and recover my entire operating system.   So...I attempted to install just that update hoping the missing mum would be repaired but it will not let me as it says the update does not apply to my system--which I find completely weird because I do have Ipod software on my computer.  I did go to Windows\servicing\packages and I can see where all of the other packages for KB936824 are installed except for Package 1.  Should I remove KB936824 from the registry altogether then nothing will come up missing?  or  Should I try to reinstall KB936824?  or..how can I install just the portion of it (Package 1) that I need.  Help...please. I am so frustrated and have invested so much time trying to resolve this issue.  Also, I should let you know, while I am comfortable working in most areas of the computer, I am not by any means a "guru."  So you may have to "dumb it down for me."

    Thanks, Tim.

    Thank you.

    Tuesday, October 6, 2009 11:04 AM