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Problem with "Home", "End", Pgup Pgdn not responding RRS feed

  • Question

  • Hi, I have a brand new Asus Notebook laptop and Windows 8 OS and am using Office 2016 Proffesional. Ever since I started using the laptop, I cannot get the Home, End, Pgup and down (arrows) buttons to do what they're supposed to, nor do they respond when I press ctrl+ either of them. This  happens when I'm working on Word. The cursor will move but it won't go to the next page or previous page, top or bottom of document. It will go the next or previous word in the sentence I'm tryping, or something similar. When I'm on an internet site, I can sometimes get to the top of the page or bottom using the "alt+home" or other scrolling options. I tried using the arrows together with the "fn" key. Doesn't work either. I spoke to a Microsoft techincal support person and they said they don't know what the problem is - might be something to do with the OS. 

    This is a very strange problem and I would most appreiciate some help here.

    Thanks.

    Thursday, January 14, 2016 2:11 PM