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windows 7 crashes when in mozilla firefox, window internet explorer works fine RRS feed

  • Question

  • i get a blue screen.  i have about 50 tabs open, if i reduce the tabs takes longer to fail but it fails.  seems to have started after the last windows update, tried to restore from last update and that failed. 

    can i send you the error logs?

    Friday, November 16, 2012 6:11 PM

Answers

  • Hi,

    Check if the system restore can help.

    Temporarily remove Firefox to see if the BSOD will occur again.

    If the BSOD was caused by Firefox, you may contact the Firefox support for assistance.


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Cloud_TS Tuesday, December 4, 2012 6:51 AM
    Tuesday, November 20, 2012 5:12 AM

All replies

  • Hello there,

     We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (Chances are if you don't know if you are >  you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    • Marked as answer by ZigZag3143x Sunday, June 9, 2013 4:27 AM
    • Unmarked as answer by ZigZag3143x Sunday, June 9, 2013 4:27 AM
    Friday, November 16, 2012 9:57 PM
  • Hi,

    Check if the system restore can help.

    Temporarily remove Firefox to see if the BSOD will occur again.

    If the BSOD was caused by Firefox, you may contact the Firefox support for assistance.


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Cloud_TS Tuesday, December 4, 2012 6:51 AM
    Tuesday, November 20, 2012 5:12 AM