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cd/dvdw problems RRS feed

  • Question

  • computer can not detect or play video dvds, cd/dvdw tsst h552l
    Sunday, November 7, 2010 3:38 PM

Answers

  • Hi,
     
    Thanks for posting in Microsoft TechNet Forum.
     
    Based on the current status, I would like to propose the following suggestions.
     
    1.I would like to share an article with you.
     
    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060/
     
    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.
     
    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.
     
    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.
     
    SATA optical drives are not available after you start a Windows Vista-based computer
    http://support.microsoft.com/kb/928253 
     
    Hope this helps. Thanks.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, November 10, 2010 7:45 AM
    Moderator

All replies

  • before you get a new drive, ensure you have an appropriate DVD playing application
    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Wednesday, November 10, 2010 12:02 AM
  • Hi,
     
    Thanks for posting in Microsoft TechNet Forum.
     
    Based on the current status, I would like to propose the following suggestions.
     
    1.I would like to share an article with you.
     
    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060/
     
    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.
     
    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.
     
    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.
     
    SATA optical drives are not available after you start a Windows Vista-based computer
    http://support.microsoft.com/kb/928253 
     
    Hope this helps. Thanks.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, November 10, 2010 7:45 AM
    Moderator