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XP SP3 and roaming profiles RRS feed

  • Question

  • Greetings all,
    As of updating to XP SP3, I am having a very strange problem with mandatory profiles in my environment. Reverting to SP2 does unfortunately not solve the problem.  When the user logs on the get the roaming mandatory profile not found error.  These accounts works fine from other computers within the network only a few are showing this problem.   Event viewer logs the following errors sourced by USERENV:

    Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.

     DETAIL - The operation completed successfully.

    AND

    Windows cannot copy file \\dc01\profiles$\students.man\Templates\PWRPNT9.POT to location C:\Documents and Settings\merwe\Templates\PWRPNT9.POT. Possible causes of this error include network problems or insufficient security rights. If this problem persists, contact your network administrator.

     DETAIL - Insufficient system resources exist to complete the requested service.

    The USERENV.LOG has the following for the same time:


    USERENV(388.38c) 09:56:23:089 ParseProfilePath: Mandatory profile (.man extension)
    USERENV(388.38c) 09:56:23:198 GetExclusionList: Failed to get file size of <C:\Documents and Settings\aron\ntuser.ini>
    USERENV(388.38c) 09:56:23:510 ReconcileFile: Unable to open temporary file
    USERENV(388.6fc) 09:56:24:508 ReconcileFile: F:\students.man\Start Menu\Programs\SPED\Palm Desktop.lnk ==> C:\Documents and Settings\aron\Start Menu\Programs\SPED\prf2C.tmp  [FAILED!!!]
    USERENV(388.6fc) 09:56:24:508 ReconcileFile: CopyFile failed with error = 1450
    USERENV(388.6fc) 09:56:24:508 ReportError: Impersonating user.
    USERENV(388.38c) 09:57:07:484 RestoreUserProfile:  Deleting cached profile directory <C:\Documents and Settings\aron>.
    USERENV(388.38c) 09:57:07:530 RestoreUserProfile:  User being logged off because the profile is mandatory
    USERENV(388.38c) 09:57:07:530 RestoreUserProfile: Could not load the user profile. Error = 0
    USERENV(388.38c) 09:57:07:530 ReportError: Impersonating user.
    USERENV(388.38c) 09:57:38:479 DeleteProfileEx:  Failed to query profile guid with error 2
    USERENV(388.38c) 09:57:39:820 LoadUserProfile: RestoreUserProfile returned FALSE
    USERENV(388.38c) 09:57:39:836 LoadUserProfile: LoadUserProfileP failed with error 10




    USERENV(388.38c) 10:00:20:112 ParseProfilePath: Mandatory profile (.man extension)
    USERENV(388.38c) 10:00:20:143 GetExclusionList: Failed to get file size of <C:\Documents and Settings\merwe\ntuser.ini>
    USERENV(388.38c) 10:00:20:830 ReconcileFile: Unable to open temporary file
    USERENV(388.cb8) 10:00:21:798 ReconcileFile: F:\students.man\Templates\PWRPNT9.POT ==> C:\Documents and Settings\merwe\Templates\prf34.tmp  [FAILED!!!]
    USERENV(388.cb8) 10:00:21:798 ReconcileFile: CopyFile failed with error = 1450
    USERENV(388.cb8) 10:00:21:798 ReportError: Impersonating user.
    USERENV(388.38c) 10:01:06:974 RestoreUserProfile:  Deleting cached profile directory <C:\Documents and Settings\merwe>.
    USERENV(388.38c) 10:01:06:974 RestoreUserProfile:  User being logged off because the profile is mandatory
    USERENV(388.38c) 10:01:06:974 RestoreUserProfile: Could not load the user profile. Error = 0
    USERENV(388.38c) 10:01:06:974 ReportError: Impersonating user.
    USERENV(388.38c) 10:01:37:956 DeleteProfileEx:  Failed to query profile guid with error 2
    USERENV(388.38c) 10:01:39:377 LoadUserProfile: RestoreUserProfile returned FALSE
    USERENV(388.38c) 10:01:39:377 LoadUserProfile: LoadUserProfileP failed with error 10


    Does anyone have any thoughts? TIA
    Jon

    Thursday, September 25, 2008 2:41 PM

All replies

  •  

    Are you having the issue on machine that have been upgrade to SP3 only or everything in general?
    Friday, September 26, 2008 12:11 AM
  • It seems to be an issue that spawned after deploying to SP3.  It has not appeared everywhere, it seems to be inconsistent, and occassionally a troublesome machine will pull the profile correctly.  Strangely, though rolling back to SP2 does not help.  Thank you for your reply.

    Jon
    Friday, September 26, 2008 12:41 AM
  •  

    Have you attempted to reset security?

    http://studenthelp.itee.uq.edu.au/faq/profile/reset_security.html

     

    Does the user\ntuser.ini exist in the users computer? Since this seems to be the first error is there anything in this? compare it to a working users ntuser.ini and of course profile.

     

    in my profile there is this

     

    [General]
    ExclusionList=Local Settings;Temporary Internet Files;History;Temp

     

      I am guessing the first enty should be some thing different in your roaming profile. But if it doe not exist this might be the problem

     

    Is there a c:\temp directory, and is the environmental temp, tmp variable pointing to this?

    click on start, run, enter "cmd" press the enter key " set" press the enter key

     

    Since files are stored here temp until they are uploaded back to the server. If this does not exist the local files stayed local and the profile is out of sync, loosing work.

     

    What is in the destop are any of the settings to applications or email currupted?

     

    Are the ethernet adaptor drivers up to date?

     

    Are these set to the networks speed and not autonegotion?

    Are there any firewalls blocking any access?

    Is the anti-virus program keeping ntuser.ini open?

    Has the user cleared up any browser cookies or internet cache files?

    http://studenthelp.itee.uq.edu.au/faq/profile/

     

    Is the user storing any files on the desktop instead of the my documents folder or h drive?

     

    Reseting profile

    http://studenthelp.itee.uq.edu.au/faq/profile/reset.html

     

    Is the user over qouta?

     

    Reset the group policy and reapply to the user

    http://studenthelp.itee.uq.edu.au/faq/profile/refresh_group_policy.html

     

    Hopefully one of these help you out.

     

    Keith

    Friday, September 26, 2008 1:22 AM
  •  jaccc0000 wrote:
    Strangely, though rolling back to SP2 does not help.

    Whenever I hear this, I think of hotfix http://support.microsoft.com/kb/953979

     

    If there were certain types of anti-virus or anti-malware (those that prevent normal access to the Registry) present in the PC while the SP3 updater was being run, then a part of the SP3 updater might fill the registry with thousands of unwanted entries.  These unwanted entries are not removed by uninstalling SP3.  The effect of this registry bloat can manifest itself in many possible unexpected ways, so do not be over-concerned if your symptoms do not match the headline ones in the KB article.  Be sure to run the delivered file (fixccs.exe) in Safe Mode.  It will take some time to run.

    Friday, September 26, 2008 11:35 AM
  • Hello Keith,

    Thank you for your response.  I apologize for not clarifying, we are actually using mandatory profiles.  I ran through your suggested fixes anyhow and have not had any success in getting this to work. Still getting the following error below.  I have tried what seems just about everything. (Entirely new profile, wired/wireless connection, permissions reset) 

     

    ***one note the file referenced below always changes, If i delete the prf21.tmp file another file is referenced.

     

    Thank You,

    Jon

     

    USERENV(37c.380) 13:49:40:429 ParseProfilePath: Mandatory profile (.man extension)
    USERENV(37c.380) 13:49:40:536 GetExclusionList: Failed to get file size of <C:\Documents and Settings\aron42498\ntuser.ini>
    USERENV(37c.380) 13:49:42:803 ReconcileFile: Unable to open temporary file
    USERENV(37c.130) 13:49:47:336 ReconcileFile: E:\students.man\Start Menu\Programs\SPED\Palm Desktop.lnk ==> C:\Documents and Settings\aron42498\Start Menu\Programs\SPED\prf21.tmp  [FAILED!!!]
    USERENV(37c.130) 13:49:47:336 ReconcileFile: CopyFile failed with error = 1450
    USERENV(37c.130) 13:49:47:395 ReportError: Impersonating user.
    USERENV(37c.380) 13:49:52:847 RestoreUserProfile:  Deleting cached profile directory <C:\Documents and Settings\aron42498>.
    USERENV(37c.380) 13:49:52:905 RestoreUserProfile:  User being logged off because the profile is mandatory
    USERENV(37c.380) 13:49:52:905 RestoreUserProfile: Could not load the user profile. Error = 0
    USERENV(37c.380) 13:49:52:905 ReportError: Impersonating user.
    USERENV(37c.380) 13:49:53:482 DeleteProfileEx:  Failed to query profile guid with error 2
    USERENV(37c.380) 13:49:54:547 LoadUserProfile: RestoreUserProfile returned FALSE
    USERENV(37c.380) 13:49:54:557 LoadUserProfile: LoadUserProfileP failed with error 10

    Monday, September 29, 2008 6:05 PM
  • I had this problem on hundreds of computers with mandatory profiles.  To solve my problem, first I deleted the local copy of the mandatory profile.  Then I created a GPO user logoff script that runs a .bat file with the following 3 lines which will prevent the problem from reoccurring.

    RD /S /q "%userprofile%\Local Settings\Temp"
    RD /S /q "%userprofile%\Local Settings\Temporary Internet Files"
    RD /S /q "%userprofile%\Cookies"

    The script deletes those 3 directories entirely, which will get recreated at the next logon.

    Hope this helps.

    -Adam
    Tuesday, September 29, 2009 3:22 PM