missed calls not showing up in outlook UM RRS feed

  • Question

  • I have exchange 2010 with sp3 installed. When someone calls and hangs up after 2-3 rings, it does not show up as a missed call. Is there a setting on the client side or server side that needs to be changed if the caller hangs up before being directed to voicemail? Thanks

    • Edited by Larry B1 Tuesday, May 28, 2013 8:03 PM added more info
    Tuesday, May 28, 2013 7:50 PM

All replies

  • Anyone????
    Wednesday, May 29, 2013 5:41 PM
  • Are you using Lync's Enterprise Voice?  If not, a Missed Call from UM will only be generated if the call reaches and integrates to UM account's mailbox but the caller chose not to leave a message (assuming missed calls are enabled at the user level and within the UM Mailbox Policy the Exchange mailbox is assigned to).

    Forgot to add....If you are not using Lync EV, then the call is on your PBX/phone system.  Until UM gets the redirected call, it has no way of knowing you have missed a call.

    Wednesday, June 5, 2013 7:12 PM