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Password reset problem - Access denied (The web portal received a fault error from the FIM service) RRS feed

  • Question

  • Hi,

    I am facing an issue with the password reset portal. User is successfully able to register on password register portal. Then on password reset portal, it successfully verifies the answers of the security questions, and then prompts for a new password. But when user enters the new password and clicks on next, it gives an error: "An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000) " Can anyone guide me on this as I have searched different forums on internet, followed different guides but all in vain. 

    We are having a 2-tier architecture: FIM Portal (FIM Service) and Password Portals are running on one machine, and FIM Sync (Synchronization Server) is running on another machine. 

    When I check event logs of both machines, I get one error event on FIM Sync machine and 4 error events on FIM Service machine.

    Below is the error on FIM Sycn Machine:

     

    The server encountered an unexpected error while performing an operation for the client.

    "BAIL: MMS(5084): ..\server.cpp(8094): 0x80070005 (Access is denied.) Forefront Identity Manager 4.4.1302.0"



    Below are the four errors on FIM Service machine:

    Error 0:

    System.Management: System.Management.ManagementException: Access denied 
       at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
       at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
       at Microsoft.ResourceManagement.PasswordReset.ResetPassword.ResetPasswordHelper(String domainName, String userName, String newPasswordText)



    Error 1:

    The web portal received a fault error from the FIM service.
    Details:
    Microsoft.ResourceManagement.WebServices.Faults.ServiceFaultException: DataRequiredFaultReason
       at Microsoft.ResourceManagement.WebServices.ResourceFactoryClient.Create(Message request)
       at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.ResetProxy.InteractWithPasswordResetActivity(SecureString newPassword, String activityEndpoint, String workflowInstanceId, ContextualSecurityToken sessionSecurityToken)
    Web Portal: FIM Password Reset Portal
    Session Id: j0mz1245ydyzf055iokgjw55
    IP Address: 10.98.0.15



    Error 2: 
    Microsoft.IdentityManagement.CredentialManagement.Portal: System.Web.HttpUnhandledException: ScriptManager_AsyncPostBackError ---> System.InvalidProgramException: Error while performing the password reset operation: PWUnrecoverableError
       at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.AttemptToResetPassword()
       at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
       at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
       at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       --- End of inner exception stack trace ---
       at Microsoft.IdentityManagement.CredentialManagement.Portal.Site.ScriptManager_AsyncPostBackError(Object sender, AsyncPostBackErrorEventArgs eventArgs)
       at System.Web.UI.ScriptManager.OnAsyncPostBackError(AsyncPostBackErrorEventArgs e)
       at System.Web.UI.PageRequestManager.OnPageError(Object sender, EventArgs e)
       at System.Web.UI.TemplateControl.OnError(EventArgs e)
       at System.Web.UI.Page.HandleError(Exception e)
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
       at System.Web.UI.Page.ProcessRequest()
       at System.Web.UI.Page.ProcessRequest(HttpContext context)
       at ASP.default_aspx.ProcessRequest(HttpContext context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
       


    Error 3:
    The error page was displayed to the user.
    Details:
    Title: Error
    Message: An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)
    Source: 
    Attributes: 
    Details: System.InvalidProgramException: Error while performing the password reset operation: PWUnrecoverableError
       at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.AttemptToResetPassword()
       at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
       at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
       at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    CorrelationId: 
    RequestId: 
    ErrorCode: 3000
    CaughtTime: 05/09/2019 12:35:44
    
    Web Portal: FIM Password Reset Portal
    Session Id: j0mz1245ydyzf055iokgjw55
    IP Address: 10.98.0.15
    


     

     


    F.

    Thursday, May 9, 2019 12:59 PM

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