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Using Outlook 2013 with Salesforce.com - Click-to-run is not supported

    Question

  • Hi

    I have just installed Office 2013 with Windows 8. I have a CD with Home and Business 2013. and have installed it myself.

    Now I cannot add e-mails to my Salesforce.com data.

    Salesforce.com have a Salesforce for Outlook v2.2.2. The Release note state:

    We fixed an issue in which we incorrectly let Salesforce for Outlook install on systems that have Outlook 2013 installed using Click-to-Run (a streaming installer for Microsoft Office). We don’t support using Salesforce for Outlook on systems with Outlook installed in this manner, which prevents some users from opening Salesforce for Outlook, and creates numerous problems syncing between Outlook and Salesforce.

    Since we cannot find out from Microsoft how to re-install not using "Click-to-Run", we cannot save e-mail to SalesForce and this is a major issue.

    What is my workaround?

    As it seems Microsoft will continue to use "Click-to-Run" as part of Office 365 downloads, does Microsoft have a solution?

    Please advise.

    Brian Phillips

    Tuesday, July 02, 2013 12:35 AM

All replies

  • Brian,

    You can take a look at LinkPoint's Outlook integration with Salesforce. We support Microsoft's Click-to-run Outlook 2013. You can find more information about LinkPoint on the Salesforce AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001qTIuEAM

    Wednesday, July 03, 2013 3:52 AM
  • I am in the same boat with about 6 users that we bought PC's with Office H&B 2013.

    We just purchased about 15 Dell PC's and spent the extra money on Office 2013 Pro in hopes of resolving this issue, only to find out that you have to buy Office 2013 Pro Plus to have the option of an MSI based installer.

    Microsoft points the finger at SalesForce and vice-versa. This Linkpoint app appears to work with C2R, but it's an additional $60 per year/per user when the SalesForce add-on was free to current SF users.

    This is a major pain.


    Tuesday, September 03, 2013 11:13 PM