explorer has encountered a problem and needs to close RRS feed

  • Question

  • My problem is in Windows 7 Pro and happens every time I try to use IE 8 or 9 . It started after an update to explorer 9 and then persisted after removal of explorer 9 and going back to 8. My niece seems to have encountered the same problem on her new computer as well.
    Friday, August 19, 2011 7:29 AM


  • Hi,


    Please logon with Safe Mode with networking to see if the same issue occurs.


    Try to reset IE advance setting, run IE with no add-on mode.


    This KB may helpful to you:



    Hope that helps.



    Leo   Huang



    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Monday, September 5, 2011 7:28 AM
    Monday, August 22, 2011 3:39 AM