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Wifi is available but Windows 10 on Tablet is unable to connect to Wifi. RRS feed

  • Question

  • Hi team, I have the user recently bought a new Tablet with Windows 10 installed but unable to connect to wifi  

    Description 

    User has bought a new Sony Tablet with Windows 10 installed. When he search for a wifi , he could see SSID available on his machine and Signal strength is good. However when He clicks "Connect". The tablet will keep being disconnected from the Wifi Network.

    When other users who are on Tablet (HP)/Desktop/Laptop are able to connect to Wifi Network with no issue

    When his machine is on the other location (Airport, MCDonald) , working fine. 

    Troubleshooting

    the troubleshooting that I have done are

    - Restart the device

    - Reinstall Old/New Version of Wifi Drivers on the tablet

    - Disabled Firewall on Tablet/Access Point

    - Disabled Password on Access Point 

    - Restart the access point 

    - Set the MAC Address to allow the tablet access to Wifi on Access Point

    - Set the IP Reservation for this Tablet

    - Set the Wireless LAN on Tablet to b/n/g 

    None of the troubleshooting above work for me

    Can you please advise ?

    Tuesday, December 1, 2015 3:26 AM

Answers

  • When he search for a wifi , he could see SSID available on his machine and Signal strength is good. However when He clicks "Connect". The tablet will keep being disconnected from the Wifi Network.

    I saw this.  I had to stop using the Modern UI to connect from when something made it decide that it could no longer connect automatically.  It kept doing something wrong with the password.  Switched to the Control Panel equivalent and it saved and worked first time. 

    Another alternative would be using netsh wlan set profileparameter  (e.g. in an Administrator Command Prompt).



    Robert Aldwinckle
    ---

    • Proposed as answer by arnavsharma Monday, December 7, 2015 3:23 AM
    • Marked as answer by Michael_LS Friday, December 18, 2015 5:38 AM
    Thursday, December 3, 2015 3:06 AM
  • Can you try connecting with different user ID ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Monday, December 7, 2015 3:23 AM
    • Marked as answer by Michael_LS Friday, December 18, 2015 5:38 AM
    Tuesday, December 1, 2015 4:00 AM

All replies

  • Can you try connecting with different user ID ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Monday, December 7, 2015 3:23 AM
    • Marked as answer by Michael_LS Friday, December 18, 2015 5:38 AM
    Tuesday, December 1, 2015 4:00 AM
  • my Wifi router will only ask for the password , No user ID required
    Tuesday, December 1, 2015 8:10 PM
  • When he search for a wifi , he could see SSID available on his machine and Signal strength is good. However when He clicks "Connect". The tablet will keep being disconnected from the Wifi Network.

    I saw this.  I had to stop using the Modern UI to connect from when something made it decide that it could no longer connect automatically.  It kept doing something wrong with the password.  Switched to the Control Panel equivalent and it saved and worked first time. 

    Another alternative would be using netsh wlan set profileparameter  (e.g. in an Administrator Command Prompt).



    Robert Aldwinckle
    ---

    • Proposed as answer by arnavsharma Monday, December 7, 2015 3:23 AM
    • Marked as answer by Michael_LS Friday, December 18, 2015 5:38 AM
    Thursday, December 3, 2015 3:06 AM