SharePoint 2013 : Promoted Links on Mobile Devices


  • We're using the new Promoted Links in SharePoint to navigate through our new Intranet site.

    However they don't seem to work on mobile devices. Is this not supported or does something need to be changed for this to work?



    Andrew France -

    Tuesday, August 27, 2013 9:17 AM

All replies

  • What kind of mobile devices do you use? It should work as expected because it's plain HTML, CSS and JavaScript.
    Maybe the browser on that device is outdated?


    Tuesday, August 27, 2013 4:49 PM
  • Ok I must confess something... I raised this on behalf of someone else without properly checking first :D

    So I managed to grab an iPad this morning and you're right it works fine. Also I tried it on an Android smart phone and that also works, once you've switched it over to PC View. So on that evidence I feel fairly confident an Android tablet would also work. Maybe a Windows Tablet would work, however my Windows 8 Phone is practically unusable in Contemporary View, and the Promoted Links definitely do not work in PC View. But then again why would anyone expect a Windows Phone to work with Microsoft's SharePoint!!

    We also need to look at how to modify that Contemporary View, because out the box it's not usable.

    Andrew France -

    Wednesday, August 28, 2013 8:28 AM
  • Hi,

    Contemporary View is the new “out of the box” HTML5-based browser view applied to specific site templates like a Team Site. In order for your site to be displayed using the new Contemporary view, you must activate a new feature called Automatic Mobile Browser Redirection.  This feature checks the mobile browser and determines if it can display HTML5, if not the classic view is used.

    From the description, I understand that the promoted link works fine on the tablet device. It makes our think of the configuration is fine on the SharePoint side.  And according to Mobile device browsers supported in SharePoint 2013, Contemporary View supports Internet Explorer Mobile on Windows Phone 7.5 or later versions. Which browser are you using? Contemporary View will not work when the HTML 5 does not render well on the older browser.

    Configure a SharePoint site for mobile devices


    Tracy Cai
    TechNet Community Support

    Thursday, August 29, 2013 5:34 AM
  • Hi Tracy,

    Thanks for your reply, like I said before the Contemporary View does work on Windows Phone 8, it's the Promoted Links in PC View which do not. Although they do work on Android phones.

    The issue with Contemporary View was that out of the box it's next to useless. It's what gets displayed which is the problem, the design needs to be changed so that users get to see the links they need to navigate the site, and it's this which we're not sure on how to do.

    Maybe Promoted Links are not supposed to work on Windows Phone, it's just interesting that they do on Android phones.

    Andrew France -

    Thursday, August 29, 2013 12:16 PM
  • The interesting part is that they don't work on Windows 8.1 tablets either!

    I'm using an on-premise SharePoint pre Service Pack 1.

    There are other articles on MSDN forums that are about this problem.

    So far i have not heard if this problem is fixed in SP 1 of SharePoint on-premise.

    It is funny how MS succeeds in even selling a single tablet... it seems they have more problems with their own software on their own OS then with their software on other OS.

    Friday, May 23, 2014 9:21 AM