none
Remote help on Win 10 - is the connection encrypted? RRS feed

  • Question

  • Hello,

    Our company is going to implement remote help for users (Windows 10 Pro). 

    As "remote help" function is available on Windows 10 system , we found it the easiest way to do that. 

    However , I cannot find any information about security of this solution. 

    Is the connection between 2 computers encrypted? If so - by which protocol? 

    Thank you in advance for the prompt answer.

    Slawek

    Tuesday, March 21, 2017 10:12 AM

All replies

  • Hi Slawek,

    I think the “remote help” you mentioned should be the Remote Assistance function in Windows 10.

    For this function, of course, the connection between two users is encrypted.

    Remote Assistance: How it Works

    Remote assistance uses Terminal Services technology, allowing a helper to assist you via a remote Terminal Services session. As shown in Figure 1 below, Remote Assistance uses a simple, secure process in establishing a connection between you and a helper. The request is encrypted in a public key and sent using XML.

    Therefore, you can use this function safely.

    Regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, March 22, 2017 2:55 AM
    Moderator
  • what are the encryption?  128? / 256? 
    Wednesday, April 1, 2020 8:10 AM