Remote help on Win 10 - is the connection encrypted? RRS feed

  • Question

  • Hello,

    Our company is going to implement remote help for users (Windows 10 Pro). 

    As "remote help" function is available on Windows 10 system , we found it the easiest way to do that. 

    However , I cannot find any information about security of this solution. 

    Is the connection between 2 computers encrypted? If so - by which protocol? 

    Thank you in advance for the prompt answer.


    Tuesday, March 21, 2017 10:12 AM

All replies

  • Hi Slawek,

    I think the “remote help” you mentioned should be the Remote Assistance function in Windows 10.

    For this function, of course, the connection between two users is encrypted.

    Remote Assistance: How it Works

    Remote assistance uses Terminal Services technology, allowing a helper to assist you via a remote Terminal Services session. As shown in Figure 1 below, Remote Assistance uses a simple, secure process in establishing a connection between you and a helper. The request is encrypted in a public key and sent using XML.

    Therefore, you can use this function safely.


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    Wednesday, March 22, 2017 2:55 AM
  • what are the encryption?  128? / 256? 
    Wednesday, April 1, 2020 8:10 AM