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User Profile Service failed the sign-in. User profile cannot be loaded

    Question

  • Hi 

    I have a very annoying problem on wireless tablets running windows 8.1 update. 

    The tablets boot nice and fast (approx 30-35 seconds) to the ctrl + alt + del screen. 

    However the network mandatory profiles used by students do not work for another 60 seconds after that. 

    For the first 60 seconds or so after ctrl+alt+del shows up they get the error message "User Profile Service Failed the sign-in.  User profile cannot be loaded".  After that they will login just fine.  

    We've looked at procmon bootlogs and it shows BADNETWORKPATH the first couple of times you try to call the network path to the mandatory profile.  

    We have tired setting various Group Policy Objects to force them to wait for the network based on various other posts on this  and other sites. 

    Always wait for the network, Wait for group policy processing, wait for network timeout etc.  None of them seem to make any difference. 

    Can somebody explain to me how to resolve this issue. 

    Cheers

    Da'flibble

    Thursday, October 1, 2015 1:27 PM

All replies

  • Hello,

    Please refer the steps mentioned here and see if they helps:

    http://www.kapilarya.com/user-profile-service-failed-the-logon

    Hope this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com



    Thursday, October 1, 2015 2:36 PM
  • Hi Da'flibble,

    Please refer to the following link to have a fix.

    You receive a "The User Profile Service failed the logon” error message

    https://support.microsoft.com/en-us/kb/947215

    Best regards


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    Friday, October 2, 2015 8:34 AM
    Moderator
  • Hi 

    Thanks MeipoXu and Kapil_arya for the suggestions but I've already read those articles and tested them it doesn't seem to apply.  

    We are using mandatory profiles, and we have the group policy setting to delete profiles at logoff. 

    If we were suffering from reg keys with .bak extensions from a manual deletion of the profile I'd still see them as an local admin login when I've check for this in the registry.  Also it would not be likely that it fixes itself if you just wait approx 60 secs after the ctrl+alt+del screen first comes up. 

    It's got to be something around forcing the windows 8.1 user profile service to wait for the network to fully come up.  Although I have doubts about that as it does look like it'a authenticating the user against the domain it's just unable to get to the profile server. 

    Regards

    Da'flibble

    Monday, October 5, 2015 8:53 AM
  • Hi Daflibble,

    Is there any related error message recorded in the Event Viewer?

    Here is a similar symptom on Windows 7 machine for reference, it may be useful to troubleshoot:
    User Profile Service service failed the logon Windows 7 and Mandatory profiles
    https://social.technet.microsoft.com/Forums/windows/en-US/9e22409c-d671-46fd-a67f-401be6ed40a1/user-profile-service-service-failed-the-logon-windows-7-and-mandatory-profiles?forum=w7itproui

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, October 8, 2015 6:56 AM
    Moderator
  • Thanks MeipoXu for the link but it's not quite the issue I am having. 

    We already use the delete profile at logoff GPO setting they mention in the article you linked to and there are not the same errors in event log about the files.  Aside from a few issues with legacy Adobe Reader XI breaking this due to fontcache temp files being locked in the profile when PDF files are printed. Another application packaging changed needed to resolve this issue.  

    I've uploaded the app and sys event logs to "https://onedrive.live.com/redir?resid=958F62C59AFB89F3!27947&authkey=!AIbMHEkAz83Ao-w&ithint=file%2czip

    Looking through them I see there is a group policy files error saying it is unable to access the network location for a script we have copied down by group policy. Once you have logged in after waiting for bit over a minute you can access the network location the script is copied down from and the security is set for authenticated users to have read & execute access. So I don't think it's a permissions error. 

    Also User Profile Service - windows cannot locate the server copy of roaming profile. 

    There are some winlogon events about notification subscriber <Profiles> failed a critical notification event and <sens> failing a notification event. 

    Any further suggestions much appreciated. 

    Cheers

    Da'flibble

    Thursday, October 8, 2015 9:02 AM
  • Hi Daflibble,

    Did the issue occur with all the machines or the specific one?
    If it occurred with all the machines, are they the same model?
    According to the logs, there is a network problem during the logon process. Did the network icon show well on the logon UI?

    There is an error related to Intel ® Dynamic Platform and Thermal Framework. After a deep research, I found it is related to the power technologies. If the issue occurred with all the same model machine, this hardware driver may be the reason. Please try to update this driver and the network driver to have a check. Please ensure the machine has got the latest updates.
    Here is a link for reference of Intel ® Dynamic Platform and Thermal Framework:
    Intel® Dynamic Platform and Thermal Framework (DPTF) for Chromium OS
    https://01.org/intel%C2%AE-dynamic-platform-and-thermal-framework-dptf-chromium-os

    If the issue occurred with different model machines, we could rule out the hardware driver issue.

    NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, October 9, 2015 2:15 AM
    Moderator
  • Hi MeipoXu

    Excellent you've fixed a different issue I was having with the tablet over the DPT errors.  But not the the issue I'm talking about here ; ) The updated driver stopped all those errors. 

    We are using the Dell Venue 11 Pro (7140 model) and they all exhibit the issue.  We used to have the same issue with other Stone and Dell laptops but it wasn't so apparent due to the boot time with very overly duplicated GPOs and GPO application installs slowing everything down.  We've done a lot of work to clean all that up this summer and windows 8.1 boots faster than W7, leaving us a very clear issue over the delay in the network being fully available to load the mandatory roaming profile. 

    So after your suggestion I updated to the latest drivers for the network and DPT. 

    Result was no more DPT errors but still getting the same issue with Profile Service failing sign-in.  Also noted still getting the Group Policy Files error regarding copying down the script file for powersaving we use.  It seems as if group policy etc all try to start working before the wireless network connection is fully stabilised and available for use. 

    Any more thoughts?  Have you actually seen this use of mandatory profiles work on wireless tablets since windows 8.1? 

    Cheers for all the help make me feel like I'm less crazy trying to track this down. 

    Da'flibble


    Friday, October 9, 2015 2:51 PM
  • Hi Daflibble,

    "It seems as if group policy etc all try to start working before the wireless network connection is fully stabilised and available for use."
    I know you have configured the "Always wait for network" group policy.
    Have you tried to run "RSOP" to verify whether this group policy has been deployed to the machines successfully?

    Except the "Always wait for network" group policy, have you deployed other network group policies or startup script to these machines?
    According to your description, there is a network issue during the boot process. It could be related to the network driver considering all the machines are the same model.
    If it is possible, please have a troubleshoot with another machine model to have a check.
    We also could try another network driver version from the Dell website to troubleshoot whether it is related to the specific network driver version.

    Please also try to disable power saving feature of the network driver from the device managers.
    We also could try to disable the hibernate feature from the power plan. It will force the machines to perform a cold boot instead of fast boot.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, October 12, 2015 5:45 AM
    Moderator
  • Hi 

    Yes I've confirmed that the GPO's and their relevant settings are being applied with gpresult /h.  

    Oddly the driver for the wireless does not appear to have the usual power management tab.  So I am unable to disable the options for allowing power management to turn off device that others have suggested in their similar threads on this issue. 

    I'll organise some retest with laptops and see if I can get this confirmed as being only the Dell Venue's or if it's laptops as well.  That'll take some time as they'll need a windows 8.1 build on them to make it an even test. 

    Thanks for the continued suggestions.  

    Regards
    Angus

    Wednesday, October 14, 2015 8:42 AM
  • Hi Daflibble,

    How about the issue, is there anything to update.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, November 5, 2015 1:24 AM
    Moderator
  • Hi MeipoXu

    All been very busy here, however I did get a full test of the same build on a Dell E3340 laptop with the power management turned off for the network adaptor and it exhibits the same issue.  The delay is a little shorter at the CTR+ALT+DEL screen before it works but still noticeable at a little over 30 seconds before it works (I'm assuming the difference is related to the slower boot time on the laptop as it has SATA hdd and the Tablets have m.2 SSD's).  

    Cheers

    Thursday, November 12, 2015 9:14 AM
  • I've managed to replicate this issue on desktops running windows 7 x64 with SSD's now. Although the delay is much shorter approx 30 seconds before the profile service allows successfull logins without giving the error. 

    Any thoughts on solving this issue much appreciated. 

    Regards

    Da'flibble

    Wednesday, December 2, 2015 2:15 PM