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DVD Matshita UJ862AS not working in Toshiba U400-142 on Windows XP RRS feed

  • Question

  • The drive is not working. I insert a disk, can hear the drive working for some time but then nothing happens.  I checked 'Device Manager' - under DVD/CD-ROM drives it shows: MATSHITA DVD-RAM UJ862AS, but there is a black exclamation mark on a yellow circle next to it.  I opened the 'Properties' dialogue box and under device status it says:

    'Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

    Click Troubleshoot to start the troubleshooter for this device.'

    I'd like to try to re-install the driver and see if it solves the problem. I have checked the Toshiba website for the driver, but cannot find it.

    I'd be most grateful if someone could give me any ideas/solutions.

    Thanks

    P

     

    Saturday, April 24, 2010 12:38 PM