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What happens when submitted form doesn't save data? RRS feed

  • Question

  • On one of our sites, we have a form that can take a considerable amount of time to complete (large text fields).  About 30 people use this form.  Twice in the last year two different users have experienced where they fill out the form, submit it, and the list item doesn't show the new data (edited fields). If it took them an hour to fill out the form, you can imagine their feelings.  I have no idea what might cause this to occur and am wondering if anyone has any ideas.  This behavior makes people afraid to use it, or makes them submit after every completed field which causes numberous versions in version history.


    There are no mistakes; every result tells you something of value about what you are trying to accomplish.

    • Edited by run4it Wednesday, January 11, 2012 8:07 PM
    Wednesday, January 11, 2012 8:06 PM

All replies

  • Hi,

    If the data is not saved in the list then there is no way to retrieve the data. As they are taking 1 hour to add all fields it might have causing time out based on your security settings. 

    In other way to follow you can ask your users to type them first in notepad and then they can copy that data to the list form.

    I hope this will help you out


    Thanks, Rahul Rashu
    Wednesday, January 11, 2012 8:52 PM
  • It is not an authentication issue because once he hit submit he was brought back to the list item.  It just didn't show any of his submitted data.  I did advise him to type elsewhere next time on long copy and paste into the form.  I was just wondering what might cause this.
    There are no mistakes; every result tells you something of value about what you are trying to accomplish.
    Wednesday, January 11, 2012 9:34 PM
  • Hi, just a thought try extending the timeout time then check it.
    Anil
    • Marked as answer by Pengyu Zhao Wednesday, January 18, 2012 7:05 AM
    • Unmarked as answer by run4it Monday, January 23, 2012 4:22 PM
    Thursday, January 12, 2012 7:58 AM
  • Just to add to Anil's suggestion, if you DO look to change the form time out, you'll have to do so on each WFE.

    In the 12\TEMPLATE\LAYOUTS\Open web.config look for the <httpRuntime executionTimeout="360" />line and change it to what you're after.


    Steven Andrews | SharePoint Professional | http://www.twitter.com/backpackerd00d | https://baron72.wordpress.com/
    • Marked as answer by Pengyu Zhao Wednesday, January 18, 2012 7:05 AM
    • Unmarked as answer by run4it Monday, January 23, 2012 4:22 PM
    Thursday, January 12, 2012 9:53 AM
    Answerer