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dmp file and blue screen error Windows 7 RRS feed

  • Question

  • I keep getting the blue screen error and i have no idea what is going on i was wondering if someone could help me out here the information:

    Dump File         : 051613-10670-01.dmp
    Crash Time        : 5/16/2013 1:19:51 AM
    Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x1000007e
    Parameter 1       : ffffffff`c0000047
    Parameter 2       : fffff800`032ee7fc
    Parameter 3       : fffff880`035ea2f0
    Parameter 4       : fffff880`035ea390
    Caused By Driver  : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+a27fc
    File Description  : NT Kernel & System
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
    Processor         : x64
    Crash Address     : ntoskrnl.exe+a27fc
    Stack Address 1   : 
    Stack Address 2   : 
    Stack Address 3   : 
    Computer Name     : 
    Full Path         : C:\Windows\Minidump\051613-10670-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 279,336

    Thursday, May 16, 2013 6:13 AM

Answers

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Thursday, May 16, 2013 6:25 AM
  • Hi,

    Any updates?

    As the ZigZag3143x said we need the minidump files to analyze the BSOD issue, please upload it on your SkyDrive and share the link here.

    Meanwhile, according to BSOD error codes, you can refer to:

    Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.

    http://msdn.microsoft.com/en-us/library/windows/hardware/ff559239(v=vs.85).aspx


    Tracy Cai
    TechNet Community Support

    • Marked as answer by tracycai Wednesday, May 22, 2013 9:33 AM
    Friday, May 17, 2013 6:55 AM