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Only back and forwad arrows show in IE 11 and in IE 9. RRS feed

  • Question

  • This is an issue we have starting having in the last week or so.  We are running Windows 7 Ultimate and Windows 7 Professional.  We run mostly IE 9 because of software compatibility issues.  When IE is pulled up, this is all that shows:

    It is frozen to the point that you can't change to view the toolbar, you really can't do anything.  We had this happen on one machine last week and now another.  I re-imaged the first thinking it may be a fluke but I am afraid it might start rearing its ugly head more and more.  One note, on the first machine this happened to, and before I reimaged it, we put it on IE 11 because it had been running IE 9.  That fixed it for a couple of days and then it went right back to the above.  We have ruled out malwarey or viruses as we have scanned them several times and come up with nada.  Thanks in advance.

    Monday, February 2, 2015 3:27 PM

All replies

  • Hi,

    the first step in troubleshooting web browser issues is to test in noAddons mode... some addon Versions may be incompatible with whatever version of IE your using and not others, hence any third party malware scanners may or may not identify popular browser addons that are incompatible with the version of IE you are using.

    in your case your homepage settings may also be causing the issue..... test with your homepage settings set to use only about:blank.

    There should be no reason to depend on an old version of IE on Win7 or higher, for compatibility reasons....

    Protected Mode - Addon compatibility

    Enterprise Mode - Stay up to date with Internet Explorer

    Regards.


    Rob^_^

    Tuesday, February 3, 2015 12:04 AM