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FIM 2010 R2 Reset pasword Error 3000 RRS feed

  • Question

  • Hello,

    We are having trouble getting users to change their passwords.

    The access to portal works good, the user received the email with the security code, but we the user tries to complete the password reset the following error appears:

    “An error has occurred.  Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)”

    We already review IIS Authentication Settings and the configuration is as shows the image

    We followed the instruccions about Troubleshooting on this issue described on this website

    https://jorgequestforknowledge.wordpress.com/2015/03/08/resolving-the-pwunrecoverableerror-error-with-fim-self-service-password-reset-sspr/

    We fixed some configurations, but the issue persists.

    Some aditional events we have on Event Viewer are described below:

    Event ID 5605

    Log Name:      Application

    Source:        Microsoft-Windows-WMI

    Date:          21-Aug-15 4:12:23 PM

    Event ID:      5605

    Task Category: None

    Level:         Warning

    Keywords:      Classic

    User:          N/A

    Description:

    The root\WebAdministration namespace is marked with the RequiresEncryption flag. Access to this namespace might be denied if the script or application does not have the appropriate authentication level. Change the authentication level to Pkt_Privacy and run the script or application again.

    Event ID 3

    Log Name:      Forefront Identity Manager

    Source:        Microsoft.CredentialManagement.ResetPortal

    Date:          21-Aug-15 2:53:04 PM

    Event ID:      3

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Description:

    The error page was displayed to the user.

    Details:

    Title: Error

    Message: An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)

    Source:

    Attributes:

    Details: System.InvalidProgramException: Error while performing the password reset operation: PWUnrecoverableError

       at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.AttemptToResetPassword()

       at System.Web.UI.WebControls.Button.OnClick(EventArgs e)

       at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)

       at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)

       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    CorrelationId:

    RequestId:

    ErrorCode: 3000

    CaughtTime: 08/21/2015 14:53:04

    Web Portal: FIM Password Reset Portal

    Session Id: 5olobg55mqnzz5q3v2bzzxrp

    IP Address: xx.xx.xx.xx

    Event ID 2

    Log Name:      Forefront Identity Manager Management Agent

    Source:        ForefrontIdentityManager.ManagementAgent

    Date:          21-Aug-15 3:28:15 PM

    Event ID:      2

    Task Category: None

    Level:         Warning

    Keywords:      Classic

    User:          N/A

    Description:

    The Synchronization State Machine is now in this state: StoppingState.stopping  Thread #2

    We will appreciate any advice about this issue.

    Best regards,

    Manuel


    Manuel´s Microsoft Forums Threads


    • Edited by manuelg Monday, August 24, 2015 9:44 PM
    Monday, August 24, 2015 9:37 PM

Answers

  • As users are entering portal, IIS settings are OK.

    But please check the following resources:

    Troubleshooting FIMs Error 3000


    If you found my post helpful, please give it a Helpful vote. If it answered your question, remember to mark it as an Answer.

    • Marked as answer by manuelg Tuesday, October 27, 2015 6:16 PM
    Tuesday, August 25, 2015 10:13 AM
  • Have you checked WMI / DCOM permissions for FIMService account?

    Is the FIMService member of FIMSyncBrowse and FIMSyncPasswordSet groups?

    Are you using domain or local groups?


    Csaba

    • Marked as answer by manuelg Tuesday, October 27, 2015 6:16 PM
    Wednesday, August 26, 2015 7:06 PM

All replies

  • As users are entering portal, IIS settings are OK.

    But please check the following resources:

    Troubleshooting FIMs Error 3000


    If you found my post helpful, please give it a Helpful vote. If it answered your question, remember to mark it as an Answer.

    • Marked as answer by manuelg Tuesday, October 27, 2015 6:16 PM
    Tuesday, August 25, 2015 10:13 AM
  • Have you checked WMI / DCOM permissions for FIMService account?

    Is the FIMService member of FIMSyncBrowse and FIMSyncPasswordSet groups?

    Are you using domain or local groups?


    Csaba

    • Marked as answer by manuelg Tuesday, October 27, 2015 6:16 PM
    Wednesday, August 26, 2015 7:06 PM