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Anyone here can debug what my BSOD problem is? RRS feed

  • Question

  • SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002e425ce, Address of the instruction which caused the bugcheck
    Arg3: fffff880040d4e40, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP: 
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    fffff800`02e425ce f00fba3100      lock btr dword ptr [rcx],0

    CONTEXT:  fffff880040d4e40 -- (.cxr 0xfffff880040d4e40;r)
    rax=fffffa8003d05b60 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffffa8003d05b60 rsi=00000000ffffffff rdi=fffffa8003d05b60
    rip=fffff80002e425ce rsp=fffff880040d5810 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000000 r10=0000000000004956
    r11=fffff880040d5860 r12=0000000000000000 r13=0000000000000001
    r14=0000000000000000 r15=fffff900c23e6810
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26:
    fffff800`02e425ce f00fba3100      lock btr dword ptr [rcx],0 ds:002b:00000000`00000000=????????
    Last set context:
    rax=fffffa8003d05b60 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffffa8003d05b60 rsi=00000000ffffffff rdi=fffffa8003d05b60
    rip=fffff80002e425ce rsp=fffff880040d5810 rbp=0000000000000001
     r8=0000000000000000  r9=0000000000000000 r10=0000000000004956
    r11=fffff880040d5860 r12=0000000000000000 r13=0000000000000001
    r14=0000000000000000 r15=fffff900c23e6810
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26:
    fffff800`02e425ce f00fba3100      lock btr dword ptr [rcx],0 ds:002b:00000000`00000000=????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  FalloutNV.exe

    CURRENT_IRQL:  0

    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre

    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002e425ce

    STACK_TEXT:  
    fffff880`040d5810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+0x26


    FOLLOWUP_IP: 
    nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26
    fffff800`02e425ce f00fba3100      lock btr dword ptr [rcx],0

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME:  ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  550a2e34

    IMAGE_VERSION:  6.1.7600.17795

    STACK_COMMAND:  .cxr 0xfffff880040d4e40 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26

    BUCKET_ID:  X64_0x3B_nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26

    ANALYSIS_SOURCE:  KM

    FAILURE_ID_HASH_STRING:  km:x64_0x3b_nt!exentercriticalregionandacquirefastmutexunsafe+26

    FAILURE_ID_HASH:  {b9909219-b318-4fd6-643a-33ac44bad9b2}

    Followup: MachineOwner
    Wednesday, June 10, 2015 1:09 AM

All replies

  • Hi John.

    The SYSTEM_SERVICE_EXCEPTION (0x0000003B) bug check indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code; the value "00000000c0000005" of the Arg1 parameter indicates a memory access violation, probably caused by the FalloutNV.exe program.

    Bye.


    Luigi Bruno
    MCP, MCTS, MOS, MTA

    Saturday, February 11, 2017 7:38 PM