locked
Windows 7 SP1 uprade failure RRS feed

  • Question

  • I have 3 PCs, a 32 bit laptop, a 64 bit laptop and a 64 bit desktop. The desktop and 32 bit laptop upgraded with no problems. The 64 laptop (Dell XPS 1640) has failed to up grade after numerous tries. The desktop and 64 bit laptop are configured identically and I have never had difficulty with either. I even downloaded an upgrade that was supposed to resolve the problem. I am at my wits end. Searches have not resulted in any help. What do I do? Just hide the update? It shows there are upgrades available every time I upon the laptop.
    Wednesday, February 23, 2011 11:56 PM

Answers

  • Still no go. Next?

    Run an InPlace upgrade [1][2] to repair your windows. Now install the Sp1. After doing this only use safe mail tools like Mozilla Thunderbird.

    André

    [1] http://support.microsoft.com/kb/2255099
    [2] http://www.sevenforums.com/tutorials/3413-repair-install.html

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Niki Han Thursday, March 3, 2011 2:23 AM
    • Marked as answer by Vivian Xing Friday, March 4, 2011 9:31 AM
    Wednesday, March 2, 2011 6:59 PM

All replies


  • Hi,

    to see the cause of Windows Vista or Windows 7 update failures, we must look for error messages in the file CBS.log.

    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi logs from the folder C:\Windows\Inf and the file "C:\Windows\winsxs\poqexec.log" to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 23, 2011 11:59 PM
  • Using Windows Updates failed for me with this error.  Always about 20 to 30% into the download part.  The error from Event Viewer is listed at the end of this message:

    I found the Service Pack 1 on the Microsoft Web Site: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=c3202ce6-4056-4059-8a1b-3a9b77cdfdda&displaylang=en.  I downloaded and manually ran this file: windows6.1-KB976932-X64.exe.  The upgrade worked fine and Windows Update reported the update as installed.

    Fault bucket 1742314399, type 5
    Event Name: WindowsUpdateFailure
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: 7.3.7600.16385
    P2: 80200053
    P3: 9CAA0B4A-025E-4531-B969-AA268F32D86F
    P4: Download
    P5: 101
    P6: Unmanaged
    P7:
    P8:
    P9:
    P10:

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.3.7600.16385_31883a8ba563b7cbe10e7c8b562e269d2a6475c_0cd574d1

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 2587369e-3ee1-11e0-b15d-005056c00008
    Report Status: 0


    Peter
    Thursday, February 24, 2011 12:14 AM
  • Hi Peter, create a new topic and upload all the log files.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, February 24, 2011 12:22 AM
  • Hi Andre,

     

    Sorry it took so long. But here is the url:

    http://cid-2ca15df4dfc0ccda.office.live.com/browse.aspx/W7Upgrade

    Friday, February 25, 2011 9:05 PM
  • Hi Andre,

     

    Sorry it took so long. But here is the url:

    http://cid-2ca15df4dfc0ccda.office.live.com/browse.aspx/W7Upgrade


    2011-02-25 14:44:46, Error                 CBS    Failed. Attempted to uninstall a version of a non-driver component that is not installed , version: 0X600011db04001, component: x86_microsoft-windows-mail-core-dll _31bf3856ad364e35_6.1.7600.16385_none_585517a9869db81d, owner: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.Microsoft-Windows-Client-Features-Update [HRESULT = 0x80004005 - E_FAIL]

    You replaced the msoe.dll with the Vista file to get Windows Mail working in Windows 7.


    Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

    sfc.exe /scannow

    Is it able to find and repair broken files (create the txt file shown under [2] and look if all files are restored)? If not, replace the file "C:\Windows\winsxs\x86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16385_none_585517a9869db81d\msoe.dll" with the file from your DVD [3].

    best regards
    André

    [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token
    [2] http://support.microsoft.com/kb/929833
    [3] http://blog.nirsoft.net/2009/09/17/how-to-extract-missing-system-files-from-the-dvd-of-windows-7vista/


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Friday, February 25, 2011 9:28 PM
    Friday, February 25, 2011 9:28 PM
  • sfg.exe /scannow found no problems.

    When using 7-Zip, I get a different messages. 1) You do not have permission. 2) the "C:\Windows\winsxs\x86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16385_none_585517a9869db81d\msoe.dll can not be deleted" 3) you need permission from the Trusted Installer.

     

    How do I do this?

     

    A big thank,BTW.

    Saturday, February 26, 2011 2:39 PM
  • take ownership of the file in the WinSxS folder and give you full permissions.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, February 26, 2011 4:23 PM
  • 7-Zip was able to erase the MSOE.dll file on the hard drive, but I now get a message:

    0   can not open the fileC:\Windows\winsxs\x86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16385_none_585517a9869db81d\msoe.dll

    Saturday, February 26, 2011 5:42 PM
  •  

    We are many people to have this windows mail hack problem --->>> http://forums.cnet.com/7723-19411_102-518548.html?messageId=5090498&refresh=1298905791212  this is because MS do NOT include any mail client in W7 an. Now we can NOT update with SP1 because msoe.dll and the tweak we did. This is unacceptable. I hope you will give us a solution...

    Monday, February 28, 2011 3:34 PM
  • extract the msoe.dll from your HDD and put it into the WinsxS folder.

    @mike

    you messed your Windows by replacing DLLs. Simply use a freeware tool like Mozilla Thunderbird or Live Mail.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 28, 2011 4:14 PM



  • we can NOT replace the file with original from the dvd because security.

     

    I did a "take ownership" and this is ok with the msoe.dll file but I can NOT change the file so I try to change security properties for the folder but I can NOT because windows do not let me do this...

     

    ****like many people I replaced dll because I would like to use an OS with email and not an addon like scrap windows live...

    Monday, February 28, 2011 4:20 PM
  • check the permissions of the file after taking ownership.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 28, 2011 4:57 PM
  •  

     

    I did it, I can change the permissions for the msoe file but I can NOT change permissions for the folder.. and I can NOT replace the file for original one...

    Monday, February 28, 2011 6:37 PM
  • use the command prompt with admin rights, to copy the clean file.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 28, 2011 8:14 PM
  • I get and access denied message using cmd.exe as administrator. Anything else I can do?
    Monday, February 28, 2011 11:56 PM
  • have you taken ownership of the files/folder first and gave you user full permissions?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, March 1, 2011 1:46 PM
  • Well, I finally copied msoe.dll to the folder. However, I still can not upgrade to SP1. I still get "code: 80004005 Windows Update encountered an unknown error."
    Tuesday, March 1, 2011 6:45 PM
  • I'm in exactly the same situation as jshaw42. SP1 fails with error: 80004005. I tried everything except an inplace upgrade. Always get this error in CBS.log:

    Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X600011db04001, component: x86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16385_none_585517a9869db81d, owner: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.Microsoft-Windows-Client-Features-Update [HRESULT = 0x80004005 - E_FAIL]

    I've copied the original msoe.dll from the Win7 Prof DVD to the C:\Windows\Winsxs\x86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16385_none_585517a9869db81d folder. But this doesn't help either.

    Please help!

    Wednesday, March 2, 2011 8:42 AM
  • also copy the file into the Program\WinMail folder.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, March 2, 2011 11:45 AM
  • Still no go. Next?
    Wednesday, March 2, 2011 4:22 PM
  • Still no go. Next?

    Run an InPlace upgrade [1][2] to repair your windows. Now install the Sp1. After doing this only use safe mail tools like Mozilla Thunderbird.

    André

    [1] http://support.microsoft.com/kb/2255099
    [2] http://www.sevenforums.com/tutorials/3413-repair-install.html

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Niki Han Thursday, March 3, 2011 2:23 AM
    • Marked as answer by Vivian Xing Friday, March 4, 2011 9:31 AM
    Wednesday, March 2, 2011 6:59 PM
  • Perhaps this is what I should have done in the beginning: http://support.microsoft.com/kb/2255099

     

    With all due respect, I have wasted three days. Also, the file I uploaded should have told you I have been using Thunderbird for some time now.

     

    Thank you for the time and effort.

    Wednesday, March 2, 2011 7:31 PM
  • I've solved the problem by uninstalling KB978542 first.

    Now Win7 64bit SP1 is installed succesfully!

    thanks...

     

    • Proposed as answer by ferdo Tuesday, March 8, 2011 8:15 AM
    Thursday, March 3, 2011 8:55 AM
  •  

     

    I have the same f... message 0x80004005

     

    I tried with the SP1 DVD, with the windowsupdate website and with the update file alone. its the same SHAME

     

    SHAME to MS

     

    PS: MacOSX have email client, Linux have email client, all OS in the world have email client... but MS recommand to use thunderbird !!!!! Why you do not recommand MacOSX ?

    Thursday, March 3, 2011 9:23 PM
  •  

    @ ferdo

     

    Thanks so much for your help, I desinstalled the kb978542 and the SP1 update is installed successfully.

     

    @Microsoft

     

    Shame to you-->> I lost 4 days for nothing, 45$ it's the hourly rate that I ask my employer... 45X96= 4320$ is the amount that I requested from Microsoft, thanks to contact me soon to arrange a transfer payment method.

    Friday, March 4, 2011 5:15 PM