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Server gets stuck if i try to access the Journal mailbox. RRS feed

  • Question

  • (I'm not much of a Windows guy, still learning, bear with me :) )

    When I try to access my journal mailbox via IMAP it somehow interrupts Exchange. Or possibly just the IMAP server. I need to reboot to get it restarted, because it won't restart on its own via the Service console.

    I'm using GFI Mail archiver which also needs to access Journal. It freezes as well. If I ask it to use the ExOLEDB method it also freezes. I'm suspecting my Journal is corrupted maybe?

    This is Exchange 2003 Enterprise, on Server 2003 Enterprise 32 bit.

    If anyone could give me some first steps to look at that would be great.

    Friday, August 19, 2011 1:22 PM

Answers

  • Hi,

    Please ensure that you have the latest update installed on Exchange 2003 server.

    Then please verify if the issue would occur when you access journal mailbox via (MAPI)Outlook or (HTTPS)OWA.

    Please check event log from Server side to see if any related error event logged there.

    Xiu

     

    • Proposed as answer by Xiu Zhang Friday, August 26, 2011 7:59 AM
    • Marked as answer by Xiu Zhang Friday, September 2, 2011 5:56 AM
    Monday, August 22, 2011 7:54 AM

All replies

  • How big is the journal mailbox?

     

    Friday, August 19, 2011 2:53 PM
    Moderator
  • Hi,

    Please ensure that you have the latest update installed on Exchange 2003 server.

    Then please verify if the issue would occur when you access journal mailbox via (MAPI)Outlook or (HTTPS)OWA.

    Please check event log from Server side to see if any related error event logged there.

    Xiu

     

    • Proposed as answer by Xiu Zhang Friday, August 26, 2011 7:59 AM
    • Marked as answer by Xiu Zhang Friday, September 2, 2011 5:56 AM
    Monday, August 22, 2011 7:54 AM
  • Hi,

    How is the issue now?

    Xiu

    Friday, August 26, 2011 7:59 AM