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Windows 10 error message 0x000012f and blank screen with curser RRS feed

  • Question

  • Hi,

    I've recently upgraded my desktop HP to windows 10.  After the next update (automatically installed), when I started the computer again, all I got was a blank screen and a curser.  I thought it might have been a 'virtual' screen issue, where I was seeing a second screen and all my desktop was on a 'virtual' one.  But using the windows button + P option and then scrolling up or down until the desktop appeared, only worked sporadically and sometimes not at all.  I even tried the ALT button and then typing in my password, but also didn't work.  

    Sometimes, when I DID get the desktop up using the above options, I'd get the above mentioned error message re 'Bad Image' with every program that either started up automatically or manually from that point on.

    I am very frustrated with this.  All my most important everyday files are on this computer and at present, it just isn't functioning.  I wish I'd never upgraded to this new windows.  Please help me sort this issue before I decide to roll back the system entirely.

    Thanks 

    Monday, August 17, 2015 12:49 AM

Answers

  • Try  to  create a new User Account.

    If the above fails then try the following:

    Follow the steps to Run DISM Commands:

    1) Press Windows + x on your keyboard.

    2) Select Command prompt (Admin) to open Administrator Command Prompt .

    3) In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
    dism.exe /online /cleanup-image /scanhealth
    dism.exe /online /cleanup-image /restorehealth

    If the issue persists, runSFC Scan. SFC scan would scan for corrupt system files on the computer and replace them.

    a. Click on Start button and type cmd in search box.

    b. Right-click on Command Prompt and select Run as administrator.

    c. Type the following command and hit Enter.

    sfc /scannow  

    If the above option fails try to repair Windows 10:

    Here is the link to create Windows 10 ISO:

    https://www.microsoft.com/en-us/software-download/windows10

    Use installation or recovery media to get to startup settings:

    1. Insert the USB drive or DVD and restart your PC. If you’re using recovery media, skip the next step

    2. On the Install Windows page, select Repair your computer.


    S.Sengupta, Windows Experience MVP

    Monday, August 17, 2015 12:17 PM

All replies

  • Hi djmetz,

    Thank you for your question.

    By the issue, we could refer to the following steps to troubleshoot:

    1.        Check if Windows 10 was attached by virus
    2.        Run “SFC /ScanNow” to check if there are the corrupted files
    3.        Check if there are any errors in application log
    4.        Re-install graphical driver to check if the issue persist
    5.        Do a clean boot by the following link: https://support.microsoft.com/en-us/kb/929135

    If there are any questions regarding this issue, please be free to let me know.

    Best Regard,

    Jim


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    Monday, August 17, 2015 10:06 AM
  • Try  to  create a new User Account.

    If the above fails then try the following:

    Follow the steps to Run DISM Commands:

    1) Press Windows + x on your keyboard.

    2) Select Command prompt (Admin) to open Administrator Command Prompt .

    3) In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
    dism.exe /online /cleanup-image /scanhealth
    dism.exe /online /cleanup-image /restorehealth

    If the issue persists, runSFC Scan. SFC scan would scan for corrupt system files on the computer and replace them.

    a. Click on Start button and type cmd in search box.

    b. Right-click on Command Prompt and select Run as administrator.

    c. Type the following command and hit Enter.

    sfc /scannow  

    If the above option fails try to repair Windows 10:

    Here is the link to create Windows 10 ISO:

    https://www.microsoft.com/en-us/software-download/windows10

    Use installation or recovery media to get to startup settings:

    1. Insert the USB drive or DVD and restart your PC. If you’re using recovery media, skip the next step

    2. On the Install Windows page, select Repair your computer.


    S.Sengupta, Windows Experience MVP

    Monday, August 17, 2015 12:17 PM