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Can you help me explain this crash log? RRS feed

  • Question

  • My system just crashed, but I don't understand why. Here is the log from the event viewer. What can you tell me about this?

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          2/6/2014 3:38:39 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      MYPC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2014-02-06T21:38:39.748002200Z" />
        <EventRecordID>30668</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>MYPC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>


    Thursday, February 6, 2014 9:46 PM

Answers

  • after you create your own dump file, this article will help you understand what exactly happen

    http://blogs.microsoft.co.il/sasha/2007/08/11/debugging-and-investigation-tools/

    • Edited by britishdhez Friday, February 7, 2014 4:48 AM
    • Marked as answer by Karen Hu Monday, February 17, 2014 1:37 PM
    Friday, February 7, 2014 4:48 AM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by Karen Hu Monday, February 17, 2014 1:37 PM
    Thursday, February 6, 2014 10:23 PM
  • Hi,

    You can configure Windows Error Reporting service to create dumps:

    http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx


    Andy Altmann
    TechNet Community Support

    • Marked as answer by Karen Hu Monday, February 17, 2014 1:38 PM
    Monday, February 10, 2014 5:33 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by Karen Hu Monday, February 17, 2014 1:37 PM
    Thursday, February 6, 2014 10:23 PM
  • after you create your own dump file, this article will help you understand what exactly happen

    http://blogs.microsoft.co.il/sasha/2007/08/11/debugging-and-investigation-tools/

    • Edited by britishdhez Friday, February 7, 2014 4:48 AM
    • Marked as answer by Karen Hu Monday, February 17, 2014 1:37 PM
    Friday, February 7, 2014 4:48 AM
  • Hi,

    You can configure Windows Error Reporting service to create dumps:

    http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx


    Andy Altmann
    TechNet Community Support

    • Marked as answer by Karen Hu Monday, February 17, 2014 1:38 PM
    Monday, February 10, 2014 5:33 PM