locked
Outlook 2010 crashing after opening specific emails after November 10, 2015 Updates RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    2
    Sign in to vote

    I have experienced an issue after running latest security updates from November 10.      Opening and scrolling through a specific email that contains certain graphics seems to be crashing Outlook each time, regardless of Safe mode, repairing Outlook, etc. This behavior is not reproducible on any Outlook 2010 that does NOT have the latest updates installed.   The crash occurs as the email is being scrolled through, not just opened.   Error is below.   I am beginning to uninstall the updates to try to pinpoint which one is causing it.   I was hoping I could forward this email to someone who could also confirm this behavior, running Outlook 2010 with latest updates from Nov. 10.

    Thank you

    Scott Poehlman 

    Problem Event Name: APPCRASH

      Application Name: OUTLOOK.EXE

      Application Version: 14.0.7162.5003

      Application Timestamp: 563441e4

      Fault Module Name: StackHash_ecd1

    Fault Module Version: 6.1.7601.19045

      Fault Module Timestamp: 56259295

      Exception Code: c0000374

      Exception Offset: 00000000000bffc2

      OS Version: 6.1.7601.2.1.0.256.48

      Locale ID: 1033

      Additional Information 1: ecd1

      Additional Information 2: ecd1a009fc87261117fb87fe8abe7042

      Additional Information 3: d504

      Additional Information 4: d504f75017d1f8428fe70aedd1d30bdb

     
    Wednesday, November 11, 2015 2:11 PM

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Oops, just saw the previous posting which addresses this issue, please ignore this posting, that seems to cover it!  Should have searched there first
    Wednesday, November 11, 2015 2:16 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Scott - where did you find the fix for this issue? You state a previous posting? Could you please direct me? I'm having the same problem.
    Wednesday, November 11, 2015 2:31 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    What was the fix?

    Moses Hull of Alexant Systems

    Wednesday, November 11, 2015 2:32 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    What is the previous posting? What is the answer to this issue???
    Wednesday, November 11, 2015 2:41 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Yes, please provide the breadcrumbs to the fix!
    Wednesday, November 11, 2015 2:41 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    KB3097877 & KB3101746

    https://social.technet.microsoft.com/Forums/en-US/482486ba-a378-4dcd-bd21-08ae19760b93/crashes-since-111115-updates-in-both-outlook-2010-and-2013-when-viewing-html-emails?forum=officeitproprevious

    Moses Hull of Alexant Systems

    • Proposed as answer by Steve Fan Thursday, November 12, 2015 8:27 AM
    • Marked as answer by Steve Fan Monday, November 23, 2015 9:39 AM
    Wednesday, November 11, 2015 2:47 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thank you Moses, should have posted the link myself.   For me, uninstalling KB3097877 fixed the issue....

    • Proposed as answer by Steve Fan Thursday, November 12, 2015 8:27 AM
    • Marked as answer by Steve Fan Monday, November 23, 2015 9:39 AM
    Wednesday, November 11, 2015 3:11 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Worked for me as well. Thanks.
    Wednesday, November 11, 2015 3:13 PM
  • Question
    Sign in to vote
    1
    Sign in to vote
    Yep, KB3097877 was the problem child.

    Moses Hull of Alexant Systems

    Wednesday, November 11, 2015 4:59 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Removing KB3097877 & KB3101746 DID NOT fix the outlook crash issue for my environment.

    There are at least 10 UAT users on Windows 8.1 with Office 2013 are getting issues with Outlook Crash since November 2015 patch were installed. After researching i removed KB3097877 & KB3101746 but it dint fixed the issue. A lot people got this fixed by removing this patches. 

    Any suggestion which other patch can be a issue ? We have delayed the Live patching but cannot do unless UAT issue is resolve.

    Rohit

    Monday, December 7, 2015 3:12 PM