Outlook 2010 crashing after opening specific emails after November 10, 2015 Updates RRS feed

  • Question

  • I have experienced an issue after running latest security updates from November 10.      Opening and scrolling through a specific email that contains certain graphics seems to be crashing Outlook each time, regardless of Safe mode, repairing Outlook, etc. This behavior is not reproducible on any Outlook 2010 that does NOT have the latest updates installed.   The crash occurs as the email is being scrolled through, not just opened.   Error is below.   I am beginning to uninstall the updates to try to pinpoint which one is causing it.   I was hoping I could forward this email to someone who could also confirm this behavior, running Outlook 2010 with latest updates from Nov. 10.

    Thank you

    Scott Poehlman 

    Problem Event Name: APPCRASH

      Application Name: OUTLOOK.EXE

      Application Version: 14.0.7162.5003

      Application Timestamp: 563441e4

      Fault Module Name: StackHash_ecd1

    Fault Module Version: 6.1.7601.19045

      Fault Module Timestamp: 56259295

      Exception Code: c0000374

      Exception Offset: 00000000000bffc2

      OS Version: 6.1.7601.

      Locale ID: 1033

      Additional Information 1: ecd1

      Additional Information 2: ecd1a009fc87261117fb87fe8abe7042

      Additional Information 3: d504

      Additional Information 4: d504f75017d1f8428fe70aedd1d30bdb

    Wednesday, November 11, 2015 2:11 PM


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