locked
SOS! Help me, I'm begging you! RRS feed

  • Question

  • I have an HP Pavilion dv6626us Entertainment Notebook PC with Windows Vista Home Premium. The problem is that now after I choose my user account and put on my password, it stays loading on the "Welcome" screen forever and ever!  I cannot enter Safe Mode or anything like that and System Restore won't do anything either!  WHAT CAN I POSSIBLY DO??

     

    Friday, November 21, 2008 5:11 PM

Answers

  • Hi

     

    Since you have a system where Vista was pre-installed at the factory, it's difficult to know what recovery options are installed on that computer.

     

    Computer makers have a wide range of recovery options that they can configure on the computer.

     

    Your best strategy is to contact HP support and find out which recovery options were installed on that system and how to access these options.

     

    Hope this helps.

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.


    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience

    Friday, November 21, 2008 10:51 PM
    Moderator