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Skype Chat does not work and with blank page RRS feed

  • Question

  • Hi,

    Skype chat and call prompts like below. Skype version is Skype for Business for Office 365 16.0.11929.20436

    1. Repaired Online office 365
    2. Clear your Skype for Business cache

    https://docs.microsoft.com/en-us/skypeforbusiness/troubleshoot/server-sign-in/unable-to-sign-in-to-sfb

      3. SetupProd_ProjectSkype.exe is did not provide any errors

    But it did not help. Please help to fix the issue


    Regards, Boopathi


    Monday, April 13, 2020 3:53 PM

All replies

  • Hi Boopathi,

    Since this forum focuses more on questions related to Office desktop applications, if you need further assistance on this problem, I'd like to help you move the thread to the following forum: Skype for Business forum. You may get more helpful replies there.

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your kind understanding.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Tuesday, April 14, 2020 1:40 AM
  • Hi Boopathi,

    How many users meet this issue?

    Does this issue appear if the affected user logs in on an unaffected PC?

    What do you do before this issue happened?

    If the affected users make use of the EASE OF ACCESS—Display SETTINGS—Make TEXT Bigger feature and increase the text size to some number, such as 110%, 125%, this issue will happen. So, we recommend you check if these affected users do the similar settings. If so, you can drag your slide to 100% to see if it works.

    The Display setting are as follows:

    If it is no luck, you can try to recreate your profile.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, April 14, 2020 2:54 AM
  • Hi,

    Skype chat and call prompts like below. Skype version is Skype for Business for Office 365 16.0.11929.20436

    1. Repaired Online office 365
    2. Clear your Skype for Business cache

    https://docs.microsoft.com/en-us/skypeforbusiness/troubleshoot/server-sign-in/unable-to-sign-in-to-sfb

      3. SetupProd_ProjectSkype.exe is did not provide any errors

    But it did not help. Please help to fix the issue


    Regards, Boopathi

    Tuesday, April 14, 2020 8:36 AM
  • Hi Boopathi,

    Do you have any further issue on this topic?

    Meanwhile, if there is no issue, please remember to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thanks for your understanding.


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, April 22, 2020 6:04 AM