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Problem accessing IRM protected Excel files RRS feed

  • Question

  • Hi, I couldn't open the excel file protected by IRM since last week, and keep getting below error message. Can you please advice how I can open my file? Thanks for your help!

    "Your computer cannot be configured at this time because the Account Certification Service is not available. Please run this wizard again later"

    Cheers,

    Kelly

    Sunday, July 22, 2012 11:00 AM

Answers

  • You may want check out this http://support.microsoft.com/kb/2711170

    "This problem occurs because, as of May 18, 2012, the Universal Description, Discovery and Integration (UDDI) service that provides service discovery locations for the IRM trial service is no longer available. "

    Hope that already helps, if not please post a few more details about your environment.

    Good luck!

    Lutz
    Monday, July 23, 2012 11:12 PM

All replies

  • You may want check out this http://support.microsoft.com/kb/2711170

    "This problem occurs because, as of May 18, 2012, the Universal Description, Discovery and Integration (UDDI) service that provides service discovery locations for the IRM trial service is no longer available. "

    Hope that already helps, if not please post a few more details about your environment.

    Good luck!

    Lutz
    Monday, July 23, 2012 11:12 PM
  • <samp>HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Common\DRM  </samp>

    <samp>is not the problem. tried the DL and the manual process. No-go.</samp>

    Tuesday, September 11, 2012 9:13 PM