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Erase and Format Commands Missing from File Explorer for DVD/RW Drive/Disk RRS feed

  • Question

  • I have a customer with a new Windows 10 HP laptop with external rewriteable DVD drive. When I insert a blank DVD+RW disk in the drive, and right click on the DVD/RW drive in File Explorer, the options for "Erase this disk" and "Format" that were in Windows 8 are missing. If I install a DVD+RW disk that previously formatted in another computer with Windows 8 for UDF packet writing, reading and writing work fine in the Windows 10 laptop, so it is clear the drive is working properly. Even with a previously formatted disk, the options for "Erase this disk" and "Format" are still missing.

    Where are these commands now?  A search of the internet yielded nothing.

    Michael

    Tuesday, December 1, 2015 2:38 AM

Answers

  • Hi Michael,

    Apologize for the late reply.

    So have you connected the HP support, any helpful information there?

    http://h30434.www3.hp.com/psg/

    Please note: Since this website is not hosted by Microsoft, the information may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by arnavsharma Wednesday, December 23, 2015 2:38 AM
    • Marked as answer by Deason Wu Friday, December 25, 2015 7:01 AM
    Wednesday, December 16, 2015 8:24 AM

All replies

  • I think you're missing the drivers for Window 10. 

    Can you check with DVD/CD writer manufacturer in case there are drivers ? 


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by arnavsharma Wednesday, December 23, 2015 2:38 AM
    Tuesday, December 1, 2015 3:02 AM
  • Hi Michael,

    Open Device Manager and check to see if the DVD drive need a driver update.

    Mostly I suspect this should be the driver issue.

    Further, take a look at the KB article below and run the troubleshooter from there:

    https://support.microsoft.com/en-us/kb/314060

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by arnavsharma Wednesday, December 23, 2015 2:38 AM
    • Marked as answer by Deason Wu Friday, December 25, 2015 7:01 AM
    • Unmarked as answer by Deason Wu Friday, December 25, 2015 7:01 AM
    Wednesday, December 2, 2015 9:13 AM
  • I think you're missing the drivers for Window 10. 

    Can you check with DVD/CD writer manufacturer in case there are drivers ? 


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    There are no special drivers for this external HP DVD/RW drive.

    Michael


    • Edited by Michael1000 Wednesday, December 2, 2015 7:30 PM
    Wednesday, December 2, 2015 7:24 PM
  • Hi Michael,

    Open Device Manager and check to see if the DVD drive need a driver update.

    Mostly I suspect this should be the driver issue.

    Further, take a look at the KB article below and run the troubleshooter from there:

    https://support.microsoft.com/en-us/kb/314060

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    This KB article is for a warning next to the driver, which it does not have.

    I can try to see if there is a driver update, but I doubt it, since the drive just got installed, and I would think Windows would install the latest driver.

    Michael

    Wednesday, December 2, 2015 7:29 PM
  • What's the model number ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, December 3, 2015 1:47 AM
  • What's the model number ? 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    It is an HP F2B56UT.

    Michael

    Saturday, December 5, 2015 9:32 PM
  • Hi Michael,

    Apologize for the late reply.

    So have you connected the HP support, any helpful information there?

    http://h30434.www3.hp.com/psg/

    Please note: Since this website is not hosted by Microsoft, the information may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by arnavsharma Wednesday, December 23, 2015 2:38 AM
    • Marked as answer by Deason Wu Friday, December 25, 2015 7:01 AM
    Wednesday, December 16, 2015 8:24 AM
  • I have not tried the HP Support Forums.

    Unfortunately, the laptop has shipped, so it is no longer available for testing.  The drivers were installed from Windows 10, so something appears to be wrong with the drivers, or Windows 10 not recognizing it as a rewritable drive, even though it will operate as a rewritable drive, sans Explorer menus.

    The drive is still available, so I will try if on another computer.

    Michael

    Sunday, December 27, 2015 3:51 AM
  • I am having the identical problem with a brand new Dell PC (Dec 2017) except that my RW disc drive is internal.  If I connect an external drive, then the format command is present only for the external (second) drive.  What in the world is going on?
    Thursday, December 21, 2017 3:14 AM
  • I found the following article, and while this was for Windows XP, maybe is still relevant:
    CD-R drive or CD-RW drive is not recognized as a recordable device
    you could compare the registry keys under
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CD Burning\Drives
    for the two drives, and copy the settinggs from the working drive to the non working one.
    Saturday, December 23, 2017 2:54 PM