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Explorer.exe crash while trying to pair with a especific Bluetooth device. RRS feed

  • Question

  • Hi,

    I own a Lenovo b580 notebook, and I'm running windows 7 Professional with service pack 1. While i'm trying to pair with a bluetooth audio receiver (http://www.belkin.com/us/p/P-F8Z492/) explorer.exe crash and reloads, but only sometimes.

    Checking the windows error log, I found this: (sorry but it's in spanish)

    Nombre de la aplicación con errores: Explorer.EXE, versión: 6.1.7601.17567, marca de tiempo: 0x4d672ee4
    Nombre del módulo con errores: fdBth.dll, versión: 6.1.7601.21876, marca de tiempo: 0x4ee6f9ef
    Código de excepción: 0xc0000005
    Desplazamiento de errores: 0x00000000000056e8
    Id. del proceso con errores: 0x19d4
    Hora de inicio de la aplicación con errores: 0x01cf93fe1066f72a
    Ruta de acceso de la aplicación con errores: C:\Windows\Explorer.EXE
    Ruta de acceso del módulo con errores: C:\Windows\System32\fdBth.dll
    Id. del informe: c106c245-fff1-11e3-9c77-0090a2cec4fc

    I updated bluetooth drivers from Lenovo website, but the problem wasn't solved. I downloaded it from Broadcom either, and the same again. Then, searching the web, i found this KB http://support.microsoft.com/kb/2486635 and installed it. ftBth.dll changed from 6.1.7600.16385 to 6.1.7601.21876, but that doesn't solved the problem.

    Any hints of what can i do?

    Thanks

    Monday, June 30, 2014 1:19 AM

Answers

  • Just a note, your Belkin is more then likely not compatible with Windows OS. The list of compatible devices does not display Windows OS as a compatible system. It does display various phones, tablets, and music players. More then likely that is an issue since it is due to a compatibility issue.
    Wednesday, July 9, 2014 3:57 PM

All replies

  • try to run system file checker and do clean boot

    may I know Bluetooth software that you are using? try to reinstall it or update it

    Monday, June 30, 2014 8:22 AM
  • If the error persists consider capturing a user mode dump of the crash to see if perhaps another, possibly third party, module may actually be causing the crash.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as explorerdump.reg) then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on Windows Live SkyDrive or similar site.

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    Monday, June 30, 2014 1:45 PM
  • Hi and thanks for your answers.

    Running a chkdsk doesn't worked.

    Also installed latest drivers from broadcom website with the same result:  http://www.broadcom.com/support/bluetooth/update.php

    So here's the link of the dump:

    http://1drv.ms/1sVHOZj

    Wednesday, July 2, 2014 1:19 AM
  • The dump file did not show a third party module being involved in the crash:

    Probably caused by : fdBth.dll ( fdbth!TFunctionDiscoveryProvider::SubmitNotifyClientOnEvent+5c )

    That does not mean however that a third party module did not actually cause the crash.

    Can you provide the following info?:

    Start > type eventvwr in the "Search programs and files" box and press "Enter" > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via OneDrive.


    • Edited by auggyMVP Thursday, July 3, 2014 2:47 AM
    Thursday, July 3, 2014 2:46 AM
  • Hi,

    here's what you've requested:

    http://1drv.ms/1iYcfKk

    Thanks for your time.


    • Edited by Wewannado Thursday, July 3, 2014 4:06 AM
    Thursday, July 3, 2014 4:06 AM
  • Unfortunately the Event Viewer did not contain much information.  

    There was this error:

    WLAN Extensibility Module has stopped.

    Module Path: C:\Windows\System32\bcmihvsrv64.dll

    The bcmihvsrv64.dll appears to be a component of Broadcom wireless adapter .

    Are you having any issues with the wireless connection?

    One thing I might suggest for the Explorer crash is to use ShellExView:

    http://www.nirsoft.net/utils/shexview.html

    Use ShellExView to disable all non-Microsoft shell extensions and see if that stops the error.

    Afterward you could re-enable the extensions, one at a time, to find out a problematic one.


    Thursday, July 3, 2014 4:29 PM
  • I'm not having any issues with the wireless conection.

    I'm not sure about how to use ShellExview.

    Here's what the program shows when running:

    Do I need to disable all extensions not labeled as Microsoft Corporation?

    Thanks

    • Edited by Wewannado Tuesday, July 8, 2014 8:40 PM
    Tuesday, July 8, 2014 8:39 PM
  • Hi

    I don't think this is Operating system issue.

    try to using your laptop Bluetooth to pair with others devices (isolate Bluetooth laptop issue) or try your Belkin directly to your audio system and pair with devices which compatible with below devices (isolate Bluetooth Belkin issue)

    http://www.belkin.com/us/p/P-F8Z492/

    I suggest you contact Belkin regarding this issue, since difficult to find related document regarding your concern. I just suspected this device not compatible with Windows OS

    • Edited by britishdhez Wednesday, July 9, 2014 3:22 AM
    Wednesday, July 9, 2014 3:22 AM
  • Do I need to disable all extensions not labeled as Microsoft Corporation?

    Yes, disable all those see if that stops the error.

    If so, re-enable them one at a time to find out a problematic one.

    Wednesday, July 9, 2014 11:14 AM
  • Just a note, your Belkin is more then likely not compatible with Windows OS. The list of compatible devices does not display Windows OS as a compatible system. It does display various phones, tablets, and music players. More then likely that is an issue since it is due to a compatibility issue.
    Wednesday, July 9, 2014 3:57 PM
  • I have a Lenovo Thinkpad and was able to solve it by going to the Bluetooth icon in the notification area, clicking "Add a device", and adding it through there.
    Thursday, June 29, 2017 3:56 PM