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Internet Explorer 10 not working RRS feed

  • Question

  • When I try to open Internet Explorer 10 I get a message that Internet Explorer has stopped working.  I have turned off IE10 and then turned it back on but that doesn't work.  Is there anything else I can do besides restoring my computer?  I do have internet access.
    Wednesday, June 5, 2013 8:02 PM

Answers

  • The "faulting module" which is the urlmon.dll is a component of Windows.

    However another, possibly third party, file may be the issue.

    Can you try the following and see if it helps any:

    Windows Key + R > then type inetcpl.cpl in the Open box > OK > Advanced > remove the checkmark in front of "Enable third party browser extensions" > OK

    Then see if you can open Internet Explorer.

    If so, you would have to track down the browser extension causing the issue.

    If not you can re-enable third party browser extensions.

    Thursday, June 6, 2013 1:14 AM
  • Hi,

    In addition to auggys suggestions also run a windows update and accept the updates for IE10.... from your IE version number it appears you have not updated with the latest patches for May.

    Regards.


    Rob^_^

    Thursday, June 6, 2013 4:08 AM

All replies

  • Can you open the Action Center on the taskbar > Maintenance > View reliability history > View all problem reports

    Can you right-click on a few of the "Internet Explorer"  "Stopped working" errors > View technical details

    What are the details of the errors?

    There is a "Copy to Clipboard" link at the bottom.

    Paste the information first into Notepad and then recopy the information from Notepad to post here.

    Wednesday, June 5, 2013 11:03 PM
  • Thanks.  Here it is.

    Source
    Internet Explorer

    Summary
    Stopped working

    Date
    ‎6/‎5/‎2013 8:14 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 10.0.9200.16537
    Application Timestamp: 512347f7
    Fault Module Name: urlmon.dll
    Fault Module Version: 10.0.9200.16578
    Fault Module Timestamp: 515f8bc3
    Exception Code: c0000005
    Exception Offset: 0003e94f
    OS Version: 6.2.9200.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 9192
    Additional Information 2: 9192ae7c93b214493a6401608434802a
    Additional Information 3: a2d8
    Additional Information 4: a2d8e0b6d39e7dc8d3dc5dcac9c58cf7

    Extra information about the problem
    Bucket ID: a68e049b2eccf72ede713161e62d1521 (-737704306)

    Thursday, June 6, 2013 12:22 AM
  • That was the last one.  This is the first.  I'm not sure if they are the same.

    Description
    Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 10.0.9200.16537
    Application Timestamp: 512347f7
    Fault Module Name: urlmon.dll
    Fault Module Version: 10.0.9200.16578
    Fault Module Timestamp: 515f8bc3
    Exception Code: c0000005
    Exception Offset: 0003e94f
    OS Version: 6.2.9200.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 9192
    Additional Information 2: 9192ae7c93b214493a6401608434802a
    Additional Information 3: a2d8
    Additional Information 4: a2d8e0b6d39e7dc8d3dc5dcac9c58cf7

    Extra information about the problem
    Bucket ID: a68e049b2eccf72ede713161e62d1521 (-737704306)

    Thursday, June 6, 2013 12:24 AM
  • The "faulting module" which is the urlmon.dll is a component of Windows.

    However another, possibly third party, file may be the issue.

    Can you try the following and see if it helps any:

    Windows Key + R > then type inetcpl.cpl in the Open box > OK > Advanced > remove the checkmark in front of "Enable third party browser extensions" > OK

    Then see if you can open Internet Explorer.

    If so, you would have to track down the browser extension causing the issue.

    If not you can re-enable third party browser extensions.

    Thursday, June 6, 2013 1:14 AM
  • Hi,

    In addition to auggys suggestions also run a windows update and accept the updates for IE10.... from your IE version number it appears you have not updated with the latest patches for May.

    Regards.


    Rob^_^

    Thursday, June 6, 2013 4:08 AM