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Outlook 2010 Deleting email after 14 days RRS feed

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    I am running Microsoft Outlook 2010.  I have unchecked the auto archive setting and it is still deleting my emails after 14 days.  All of my settings seems to be the same of other user on the exchange server.  The file looks like all of my email are their on the server, but I can't get locate them to show them back on my outlook folder.
    Wednesday, September 4, 2013 3:14 PM

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    Hi Jonathan,

    Sorry for the late reply.

    Anyway,let’s try the following resolutions:

    1.After removing the retention policy, please start Managed Folder Assistant by running:
    Start-ManagedFolderAssistant – Identity “mailbox name”

    2.If the problematic account is a POP3 account, it is by design to be configured to remove the messages from the server after 14 days. So please double confirm the type of the account.

    3.Enable mailbox auditing logging. And we can run the cmdlet below:
    Set-mailbox -Id mailbox name -AuditEnabled $true
    Understanding Mailbox Audit Logging:http://technet.microsoft.com/en-us/library/ff459237(v=exchg.141).aspx

    If you have any question, please feel free to let me know.

    Thanks,
    Angela Shi

    • Marked as answer by johnt3133 Tuesday, September 17, 2013 4:34 PM
    Wednesday, September 11, 2013 1:57 AM
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    you've unchecked the auto archive in outlook options, advanced, "run autoarchive every 14' days.

    each folder can have archive options set under the "folder" ribbon section make sure it's disabled there too.

    while there look to see if you have retention policies on your server if you do you will see a "policy" option next to folder permission. make sure you don't have a 14 day server policy. You may not be able to change these. if you have access to the server you can disable these policies.

    Wednesday, September 4, 2013 3:41 PM
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    Are you using POP3 by any chance?

    "By default, a POP3 account is configured to remove the messages from the server after downloading (in Outlook 2010 this has been changed to after 14 days)."

    • Proposed as answer by The_Techguy Tuesday, September 17, 2013 5:24 PM
    Wednesday, September 4, 2013 3:55 PM
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    I have checked and the "Run AutoArchive Every xx Days" is unchecked in the folder ribbon.

    Here is what I found at the server:

    Mailbox Properties of my mailbox

    1.  Go to Mailbox Features tab, Archive is disabled

    2.  Mailbox Settings tab, Messaging Records Management, Apply Retention Policy is unchecked.

    Wednesday, September 4, 2013 4:24 PM
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    I have it set up on my iPhone and iPad.

    I have a POP3 setup at my home computer and I leave it on all the time so I can go and find emails that I need.  I looked at the settings on it and the Auto Archive is disable in option, advance and also in the ribbon folder

    Wednesday, September 4, 2013 4:26 PM
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    Hi,

    To understand more about this issue, I’d like to ask the following questions.

    1. Does this issue happen on all your outlook folders or a single folder? If it is a single folder, is it located in the deleted items? What’s the deadline of your deleted items?
    2. Is there other user coming across the same issue with you?
    3. Have you applied some retention policy before? Sometimes retention policy is still running when it’s not enabled. Try the following cmdlet: set-mailbox –ManagedFolderMailboxPolicy:$Null

    If there is any updates, you can share here to timely solve the issue.

    Thanks,
    Angela Shi

    Thursday, September 5, 2013 12:27 PM
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    1.  Just a single folder.  It is the inbox folder only.  I can move stuff from the inbox to folders below it and it is safe their.

    2.  Not that I am aware of.

    3.  Their was a 14 day retention policy set on the server on my mailbox.  We found it by accident and we don't know how it got set.  It is unchecked.  We wen tot the Exchanger Server Shell and typed in what you sent us.  I am not sure if we did it right.  We was getting a bunch of errors, but we think we figured it out.

    #3 makes for sense than anything else.  I think you are on the right track to helping me. 

    Thanks,

    Jonathan

    Thursday, September 5, 2013 8:08 PM
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    Hi Jonathan,

    Sorry for the late reply.

    Anyway,let’s try the following resolutions:

    1.After removing the retention policy, please start Managed Folder Assistant by running:
    Start-ManagedFolderAssistant – Identity “mailbox name”

    2.If the problematic account is a POP3 account, it is by design to be configured to remove the messages from the server after 14 days. So please double confirm the type of the account.

    3.Enable mailbox auditing logging. And we can run the cmdlet below:
    Set-mailbox -Id mailbox name -AuditEnabled $true
    Understanding Mailbox Audit Logging:http://technet.microsoft.com/en-us/library/ff459237(v=exchg.141).aspx

    If you have any question, please feel free to let me know.

    Thanks,
    Angela Shi

    • Marked as answer by johnt3133 Tuesday, September 17, 2013 4:34 PM
    Wednesday, September 11, 2013 1:57 AM
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    Thanks for the help.  The POP3 account was the problem at my home.  I went under Account setting and click on the account. Went to change and advance settings.  It was checked to delete after 14 days.  I couldn't have done it with out you.  Thank you so much.

    Jonathan

    Tuesday, September 17, 2013 4:34 PM