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Pages Not Responding -- Have to recover. RRS feed

  • Question

  • Windows 10 Pro x64 Build 14393
    IE 11 Only Add-on is Quero -- a search box.

    I seem to be getting a lot of not responding web pages lately spread over many web sites.  Anyway to trouble shoot this?


    http://www.saberman.com

    Saturday, May 6, 2017 3:41 PM

All replies

  • Hi,

    Do you have the same issue using Edge? Why are you still using IE on Windows 10... consider making Edge your default web browser.

    the first step in troubleshooting web browser problems is to test in noAddons mode.

    Start>Run>iexplore.exe -extoff

    also from IE turn off ActiveX filtering and tracking protection (tools menu). now navigate to one of the problem web sites.

    AND

    reset your IE security zone settings to the default... Security tab of Internet Options, click "Reset all zones to default"

    AND

    Remove any web site domains from your Trusted sites list..... Security tab of Internet Options, Trusted sites icon, 'Sites' button.... if you are using Spybot S&D or another security product that works by adding domains to the IE security zones, uninstall it. Long lists of domains in the IE security zone lists slow the browser down.... use a security product that has been designed for your OS version instead.... ensure you have turned on Phishing Filter/Smart screen protection.

    If the issue still occurs post back with

    The address of the search provider that you use with the Quero toolbar (full address, including the protocol eg. http://google.com/?s=%s) and the full address of the web site that you tried to reach in your test, but failed.

    If the issue disappears in no Addons mode and with ActiveX filtering and tracking protection turned off, then check with Quero for updates to their software, Visit their support forums to see if their community is experiencing the same issues as you using their software. Queer-O may have to update their search provider lists to use ONLY the https protocol.

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^





    Saturday, May 6, 2017 8:17 PM
  • >Start>Run>iexplore.exe -extoff
    Found another add-on -- an ad blocker.  Will disable that and see if the problem disappears.



    http://www.saberman.com

    Saturday, May 6, 2017 8:26 PM
  • Some sample publicly accessible web site addresses would enable us to visit the sites and do some testing for you. If they are Intranet sites (File>Properties tells you which IE security zone a domain has been mapped to (by GPO or Internet Settings)), then you need to deploy Enterprise Site Mode lists and modify some legacy code for out-of-date ActiveX controls (flash, Java JRT). You should avoid third-party addons on corporate networks, as they are a security risk. Use GPO to prevent the installation of unauthorized browser addons to clients.... IE has Open Search and a built-in form filler and password manager and a built-in popup blocker..... you do not need any non-MS Addons... In the majority of incident reports at answers.ms, issues are from third-party addons conflicting with built-in features of the browser.... that is why we say/recommend 'the first step in troubleshooting web browser issues is to test in noAddons mode"... I suspect that in the case of the Queer-O toolbar addon, its built-in list of search providers is out of date (they should be using https to keep your identity secure when navigating to a search results page ).

    for guidance on deploying and configuring IE11 on a domain network please see...

    https://technet.microsoft.com/itpro/internet-explorer/ie11-faq/faq-for-it-pros-ie11

    If this is only on your personal computer, then you should repost your question to https://answers.microsoft.com

    Regards.


    Rob^_^

    Sunday, May 7, 2017 9:16 PM
  • >you do not need any non-MS Addons
    Unfortunately, I do.  IE 11 does not have a separate search box.  Thus, if I mistype a URL it goes off and does a search which exposes what might be a confidential URL.  So I have to use an add-on for security reasons.


    http://www.saberman.com

    Sunday, May 7, 2017 10:11 PM
  • put a ? (question mark in the address bar) before typing your search query....eg... ?search bar security risks

    http://www.tomsguide.com/us/avg-secure-search-toolbar-flaw,news-19118.html

    https://www.symantec.com/security_response/writeup.jsp?docid=2003-101516-4649-99&tabid=3

    https://www.searchenginejournal.com/google-toolbar-security-warning/888/

    your may like to do a web search for 'google dorks'. to find out more about search engine exploits.

    additionally, IE has a security zone setting to prevent navigation into a zone of lower integrity... address bar searches from a tab with a site in the Intranet zone are always opened in a new tab.You can manage your Open Search Providers' preferences from the Tools>Manage Addons>Search Providers.

    or

    set the about:tabs page or homepage your favorite search providers landing page using GPO. eg...https://google.com

    if this is for your personal computer, OK... install any third party addon you want...like I said check with Quero for updates for their product that may address/redress security updates for IE. I think they need to update their search provider lists to use https. Use fiddler (http://telerik.com/fiddler to view the request headers (referrer) from an address bar v a third-party search box toolbar.


    Rob^_^

    Monday, May 8, 2017 3:33 AM
  • I don't think you understand my problem with IE's lack of a separate search textbox.  Read my post again.  If I mistype an URL into the address textbox it sends it out to a search engine.  I do not want that.

    BTW, none of the links you provided have anything to do with what I am doing.  Non of them mention the risks of using the address textbox for searching nor do any of them mention Quero.

    > I think they need to update their search provider lists to use https
    I have been in contact with them about it.  ITMT, I can manual change them as the search engine search masks are user editable.


    http://www.saberman.com

    Monday, May 8, 2017 4:01 AM
  • @banned user,
    Maybe rude support people with an attitude have contributed to these horrible ratings. Think?

    I see your reputation has dropped (again) to 55points.... time to create or resurrect one of your user accounts.

    I am flattered that you are taking so much trouble to shadow my answers with vitriol... I must be famous! (not) I suppose it is disappointing to not receive the recognition for all of your efforts in the past 6 years... 55 points.... down from 190.... you can't get much lower than that...Perhaps your using the wrong userAgent. I hear that alpha dogs were in demand at CERN. MIT may be a better vocation.
    I was not referring to you.... 'google dorks' is a hackers term... but I suppose you instantly took offense.... the shoe must fit!


    Rob^_^


    Monday, May 8, 2017 7:57 AM
  • @saberman,

    your original question,

    Windows 10 Pro x64 Build 14393
    IE 11 Only Add-on is Quero -- a search box.

    I seem to be getting a lot of not responding web pages lately spread over many web sites.  Anyway to trouble shoot this?

    stock answer:

    the first step in troubleshooting web browser problems is to test in noAddons mode.

    I seem to be getting a lot of not responding web pages lately spread over many web sites.

    Q: would they be web sites that you clicked from the search results pages that your quero toolbar launched?... I asked for... "Some sample publicly accessible web site addresses would enable us to visit the sites and do some testing for you". (explanation) Search results pages are click-through links, some redirection and tracking goes on behind the scenes.. IE's tracking protection and your other ad blocking software may have an affect on your outcomes when clicking search result page links. IE has a security setting that prevents navigation into a security zone of lower integrity... https works in any of IE's security zones.... IF you have your quero search provider domain in your IE Trusted Sites list, navigation from a search result link could be to a domain in the default Internet zone.

    IE 11 Only Add-on is Quero -- a search box. later.....you said...

    >Start>Run>iexplore.exe -extoff
    Found another add-on -- an ad blocker.  Will disable that and see if the problem disappears.

    Q: well? what are the results? Do you have any issues when using IE in noAddons mode? did you follow my suggested test plan? and turn off other known causes for stalled navigation (ActiveX Filtering, Tracking protection)

    <my test plan>

    >Start>Run>iexplore.exe -extoff

    also from IE turn off ActiveX filtering and tracking protection (tools menu). now navigate to one of the problem web sites.

    AND

    reset your IE security zone settings to the default... Security tab of Internet Options, click "Reset all zones to default"

    AND

    Remove any web site domains from your Trusted sites list..... Security tab of Internet Options, Trusted sites icon, 'Sites' button.... if you are using Spybot S&D or another security product that works by adding domains to the IE security zones, uninstall it. Long lists of domains in the IE security zone lists slow the browser down.... use a security product that has been designed for your OS version instead.... ensure you have turned on Phishing Filter/Smart screen protection.

    If the issue still occurs post back with

    The address of the search provider that you use with the Quero toolbar (full address, including the protocol eg. http://google.com/?s=%s) and the full address of the web site that you tried to reach in your test, but failed.

    </>

    I appreciate that you have many clients using IE who may seek your assistance in troubleshooting issues similar to yours... I trust that the troubleshooting steps and test plan is of assistance to you when troubleshooting your clients browser issue. The fist step in troubleshooting browser issues is to test in noAddons mode.... If the issue disappears then next step is to determine which addon is the cause... If you are to consult independently with confidence then you will need to know why browsers(not only IE, see the chrome and FX support forums) falter.. top of the list is Addons, second is settings... In good faith, you will be able to make recommendations to your clients when they ask for assistance with their web browsers because you will know what and why. If you are here to learn and to support your clients web browser issues then all the good... If you are here just to fix YOUR personal computer's issue without learning the tips and tricks to fix your clients web browser issues then you should post to the consumer support forums.

    I'd be grateful if you followed the above test plan and post back with your results...


    Rob^_^


    Monday, May 8, 2017 9:28 AM
  • The link you provided does not apply:
    1. It is for Chrome
    2. The problem described has to do with an offline setting

    http://www.saberman.com

    Monday, May 8, 2017 6:11 PM
  • AFAIK, Malwarebytes is not installed.  It is not listed in Programs and Features.

    http://www.saberman.com

    Monday, May 8, 2017 6:12 PM
  • >But the www.IECustomizer.com link, did you try that advice?
    That link leads to a domain for sale with a bunch of ads on the page.


    http://www.saberman.com

    Monday, May 8, 2017 6:29 PM
  • >Search Toolbars are likely to leak users personal details and surfing history.
    The poster provides no support for the statement.  Nor is it clear that third party search toolbars are an issue.  The reference might be to searching using the address textbox which can act as a search toolbar.  Which is why I have search in the address bar disabled.

    http://www.saberman.com

    Wednesday, May 10, 2017 7:27 PM