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SharePoint Online backups - concerned about support RRS feed

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    SharePoint Online Standard's backup system is designed for disaster recovery. The geo-redundant data is designed to protect you in the event of a catastrophic failure, not human error. It is a very different problem to restore a SharePoint farm in the event of an error and to recover a single site collection out of a data center. That said, we realize it is all too easy to inadvertently delete the wrong site collection.

    We are actively looking at ways to offer site collection restoration as a service but don't have anything finalized at this time. In the mean time, I suggest you limit site collection administrators and full control to only those users that absolutely need it. And put a process in place for deleting a site collection.
    Tuesday, June 9, 2009 5:41 PM
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    MS Online does support emergency recovery of accidentally deleted sharepoint sites.  This is stated in the document located here http://www.microsoft.com/online/help/en-us/helphowto/7b8f6b68-625d-4f45-98d8-b178c1f3f27d.htm.

     

    Thank you for your concern.

    Monday, October 25, 2010 11:10 PM

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    I read that a while back as well and have the same concern.  I would like to know the answer as well.

    Thank you,

    Jason
    Sunday, June 7, 2009 3:07 PM
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    I saw this as well.  I always figured that one should not go in and delete sites without proper planning.  I understand that the dedicated version does provide recovery options but that is only for 5,000 or more seats.
    Monday, June 8, 2009 2:42 AM
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    It does invalidate the benefit of having those state of the art geo-redundant data centres if all it takes is an administrator to accidentally delete the wrong SharePoint site, as inevitably, this would be the site with his company's critical business data. A simple tape drive system on a weekly backup schedule running on a clunky server currently provides more protection against accidental deletion than these data centre's!
    Monday, June 8, 2009 7:10 AM
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    I am following up on this , I will reply you with alternatives and limitations.
    Yonis
    Monday, June 8, 2009 7:32 AM
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    SharePoint Online Standard's backup system is designed for disaster recovery. The geo-redundant data is designed to protect you in the event of a catastrophic failure, not human error. It is a very different problem to restore a SharePoint farm in the event of an error and to recover a single site collection out of a data center. That said, we realize it is all too easy to inadvertently delete the wrong site collection.

    We are actively looking at ways to offer site collection restoration as a service but don't have anything finalized at this time. In the mean time, I suggest you limit site collection administrators and full control to only those users that absolutely need it. And put a process in place for deleting a site collection.
    Tuesday, June 9, 2009 5:41 PM
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    Have been looking this issue over.  What about using SPD 2007 to back up the sites?  I was able to perform a back up of one of my sites and produced the .cmp file on my local computer.  So, now the question is can this file be sent over to Online Services Support to implement a restore of the site?  Even better would be to have the administrator go over to the Administration Center and upload the file themself.  The only downside is this type of backup does not restore the security settings so the Document Libraries and List may need to be set up again.  Also, in order to restore after using this type of back up requires that the old site is deleted prior to running the restore.
    • Proposed as answer by JohnathanL Saturday, June 13, 2009 5:25 AM
    Saturday, June 13, 2009 4:42 AM
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    Have been looking this issue over.  What about using SPD 2007 to back up the sites?  I was able to perform a back up of one of my sites and produced the .cmp file on my local computer.  So, now the question is can this file be sent over to Online Services Support to implement a restore of the site?  Even better would be to have the administrator go over to the Administration Center and upload the file themself.  The only downside is this type of backup does not restore the security settings so the Document Libraries and List may need to be set up again.  Also, in order to restore after using this type of back up requires that the old site is deleted prior to running the restore.


    Hi Jonathan. Creating a site template with content included provides a similar backup type system to the one you describe - this is what I have been doing but manually.

    The ideal scenario is an automated backup system that Microsoft provides as part of the SharePoint Online service.

    Saturday, June 13, 2009 9:30 AM
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    Hi,
    Am asking for clarification here:  are we referring to site collection deletions or just sites?  Or are restores of both not an option?

    While I think we can control the deletion of sites/site collections my big concern is corruption.  If a site or site collection becomes corrupt (through no fault of our own), Microsoft will not be able to recover that for us?

    Please clarify.

    Thank you,

    Jason
    Friday, July 10, 2009 4:21 AM
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    If a site collection is corrupted through no fault of your own, Microsoft will be able to recover it. Backups age out after 14 days so we would need to know when the corruption occured and what date you would like to roll back to. But this scenario is covered as part of our SLA.

    Also, as an update, we're investigating how best to offer a recovery service for accidentally deleted site collections. Hopefully we can offer this service soon.
    Friday, July 10, 2009 5:13 AM
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    Also, as an update, we're investigating how best to offer a recovery service for accidentally deleted site collections. Hopefully we can offer this service soon.

    Excellent news, thanks Troy! I will look forward to that. It's great to see in action your responsiveness to customer & partner suggestions!
    Friday, July 10, 2009 6:09 AM
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    Hi Troy,
    Thanks for the reply.  Am I correct in assuming that there is currently no recovery for accidentally deleted sites as well in addition to site collections?

    Thank you,

    Jason
    Tuesday, July 14, 2009 3:26 AM
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    @Troy

    This doesn't make any sense at all.  You can recover a site that is corrupt, yet you can't recover a site that has accidentally been deleted?  Why would any organization use this service if their data is not 100% backed up and recoverable?
    Senior SharePoint Mechanic
    Thursday, August 20, 2009 10:23 PM
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    I completely agree with what David said.  This make no sense.  If what Troy said is true and there is no recovery for accidentally deleted files and sites MS Online is not an option for our company.  How could Microsoft overlook such a basic function of hosting?

    Friday, August 21, 2009 12:51 AM
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    There is an option for accidentaly deleted documents, just not for sites.
    However I agree. This should be an option.

    Danny Burlage
    http://www.bposrocks.com
    Wednesday, August 26, 2009 12:21 PM
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    Hi again,
    Another question in response to what Troy said earlier:
    ' suggest you limit site collection administrators and full control to only those users that absolutely need it. And put a process in place for deleting a site collection.'

    Is this situation possible?  In another words are you suggesting tying a workflow to a site or site collection deletion as an extra layer of security?  What process are you suggesting?

    Really hoping for true backup support.  Very difficult for administrators to move data without backup suppport. 

    Thanks,

    Jason
    Friday, August 28, 2009 2:52 AM
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    I was suggesting an out-of-band process. It is not possible to tie a workflow to the deleting of a SharePoint Online site collection.

    I also want to report that we hear you. We are actively working on a solution that will allow us to recover a site colleciton if it is deleted. Up until now, our backup model has always been around disater recovery and data corruption which is a very different model then recovering from a user error scenario.

    In addition, we do have several layers of protection for the more likely scenario of accidentally deleting files. We offer both the standard recycle bin and the second-stage recycle bin.
    Friday, August 28, 2009 5:21 PM
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    Thanks Troy.  Look forward to single site and site collection backup/restore support.  Maybe with September feature enhancements? ;)

    I know for us its an issue as we typically give each department full control over their sites on our on premise Sharepoint setup -- which ups the chances of an accidental site deletion.  We will have to create custom permissions in Sharepoint Online so they have full control minus site deletion permissions.

    Thanks,

    Jason

    Thursday, September 3, 2009 2:59 AM
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    MS Online does support emergency recovery of accidentally deleted sharepoint sites.  This is stated in the document located here http://www.microsoft.com/online/help/en-us/helphowto/7b8f6b68-625d-4f45-98d8-b178c1f3f27d.htm.

     

    Thank you for your concern.

    Monday, October 25, 2010 11:10 PM