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BSOD on Virtual Server caused by intelppm.sys

    Question

  • We got many BSOD errors at various Virtual machine (VMware vmx8 & 9) with OS 2K8 R2. After analyzing the dumps most of the dump files pointing to intelppm.sys. how to solve these kind of issue.
    should i disable the intelppm on Virtual Server . 
    is there any impact of disabling it on Virtual server 
    How can i disable intelppm


    Use !analyze -v to get detailed debugging information.

    BugCheck 80, {4f4454, 0, 0, 0}

    Probably caused by : intelppm.sys ( intelppm!C1Halt+2 ).
    Friday, August 12, 2016 2:48 PM

Answers

  • Hi,

    Please understand, to solidly troubleshoot the crash issue, we generally need to debug the crash dump files. Unfortunately, debugging is beyond what we can do in the forum. We can only provide some general suggestions here.

    If the issue still occurs, a support call to our product service team is needed for the debugging service. We'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    ________________________________________

    Best Regards,

    Cartman

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, August 15, 2016 5:34 AM
    Moderator

All replies

  • Hi, what is your server processor model? Normally this such problem appear on old Centrino processor and AMD K8 processors. Give us the hardware server and if separate storage then the details to analyze further.

    Did you installed VMWare tools on these VMs?

    Thanks

    Prabodha

    Friday, August 12, 2016 3:19 PM
  • Hi,

    Please understand, to solidly troubleshoot the crash issue, we generally need to debug the crash dump files. Unfortunately, debugging is beyond what we can do in the forum. We can only provide some general suggestions here.

    If the issue still occurs, a support call to our product service team is needed for the debugging service. We'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    ________________________________________

    Best Regards,

    Cartman

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, August 15, 2016 5:34 AM
    Moderator