Change the Name of an Existing Support Tier Queue? RRS feed

  • Question

  • I have created a Tier Queue and already setup notifications, worklfows, etc. I have been asked to change the name of the Queue. If I do that in the List, will it break anything? Or will the change populate down to the other things I had linked the Tier Queue to? I didn't want to try it and ruin all that work without asking first...
    Wednesday, October 31, 2012 5:00 PM


  • You can safely change the display name of any enumerations in SCSM's console. All references in workflow, form, temapletes etc. stored with internal name or with ID of the enumeration.

    email: freemanru (at) gmail (dot) com

    Wednesday, October 31, 2012 6:40 PM