Outlook stops working several times a day and the Event Viewer provides the following information which implicates outlph.dll as the faulting module: -
Log Name:
Application
Source:
Application Error
Date:
18/07/2017 18:10:48
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
StudyPC
Description:
Faulting application name: OUTLOOK.EXE, version: 16.0.7766.2096, time stamp: 0x595d5347
Faulting module name: outlph.dll, version: 16.0.7766.6610, time stamp: 0x595d5283
Exception code: 0xc0000005
Fault offset: 0x000000000000a877
Faulting process ID: 0x3d5c
Faulting application start time: 0x01d2ffe8c46e64cc
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\outlph.dll
Report ID: bd853fdc-1e0a-4814-8f23-b53d97a1950a
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-07-18T17:10:48.629493600Z" />
<EventRecordID>706806</EventRecordID>
<Channel>Application</Channel>
<Computer>StudyPC</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>16.0.7766.2096</Data>
<Data>595d5347</Data>
<Data>outlph.dll</Data>
<Data>16.0.7766.6610</Data>
<Data>595d5283</Data>
<Data>c0000005</Data>
<Data>000000000000a877</Data>
<Data>3d5c</Data>
<Data>01d2ffe8c46e64cc</Data>
<Data>C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>
<Data>C:\Program Files\Microsoft Office\Root\Office16\outlph.dll</Data>
<Data>bd853fdc-1e0a-4814-8f23-b53d97a1950a</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Can anyone please offer me a solution to this problem?
