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Outlook stops working - outlph.dll issue RRS feed

  • Question

  • Outlook stops working several times a day and the Event Viewer provides the following information which implicates outlph.dll as the faulting module: -

    Log Name:      Application

    Source:        Application Error

    Date:          18/07/2017 18:10:48

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      StudyPC

    Description:

    Faulting application name: OUTLOOK.EXE, version: 16.0.7766.2096, time stamp: 0x595d5347

    Faulting module name: outlph.dll, version: 16.0.7766.6610, time stamp: 0x595d5283

    Exception code: 0xc0000005

    Fault offset: 0x000000000000a877

    Faulting process ID: 0x3d5c

    Faulting application start time: 0x01d2ffe8c46e64cc

    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Root\Office16\outlph.dll

    Report ID: bd853fdc-1e0a-4814-8f23-b53d97a1950a

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2017-07-18T17:10:48.629493600Z" />

        <EventRecordID>706806</EventRecordID>

        <Channel>Application</Channel>

        <Computer>StudyPC</Computer>

        <Security />

      </System>

      <EventData>

        <Data>OUTLOOK.EXE</Data>

        <Data>16.0.7766.2096</Data>

        <Data>595d5347</Data>

        <Data>outlph.dll</Data>

        <Data>16.0.7766.6610</Data>

        <Data>595d5283</Data>

        <Data>c0000005</Data>

        <Data>000000000000a877</Data>

        <Data>3d5c</Data>

        <Data>01d2ffe8c46e64cc</Data>

        <Data>C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE</Data>

        <Data>C:\Program Files\Microsoft Office\Root\Office16\outlph.dll</Data>

        <Data>bd853fdc-1e0a-4814-8f23-b53d97a1950a</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>

    Can anyone please offer me a solution to this problem?

    Tuesday, July 18, 2017 8:20 PM

All replies

  • Hi Stan,

    >> Outlook stops working several times a day and the Event Viewer provides the following information which implicates outlph.dll as the faulting module: -

    Does this issue occur randomly?
    Are there any particular steps to trigger the error?

    To help narrow down the issue, please try to start Outlook in safe mode (Press Win + R, type "outlook /safe", press Enter.) and see if there will be any improvement.

    Besides, it is suggested to repair Office 2016 via Control Panel and check the result.

    Any updates, please feel free to post back.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, July 19, 2017 6:06 AM
  • Hello Yuki Sun,

    Many thanks for your prompt response and here are my answers -

    1.  Outlook seems to be affected mainly when it is first started.  After it automatically restarts it seems to be OK.

    2.  I have tried safe mode but I still encounter the problem.

    3.  I have tried a repair vis the Control panel and that does not resolve the problem either.

    I hope that this helps someone identify the issue.

    Wednesday, July 19, 2017 6:51 AM
  • Hi Stan,

    Thanks for the update.

    Please try to use the Inbox Repair Tool to repair your Outlook data files. To do this, please exit Outlook , go to Repair Outlook Data Files (.pst and .ost) and follow the relevant steps.

    If it didn't resolve your issue, please try to create a new user profile and add your email accounts to the new profile to check the result:

    Create a new user profile

    Hope this can be helpful.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 20, 2017 8:36 AM
  • Hi Yuki,

    Many thanks for your response.

    I have already found and repaired errors in my .pst and .ost files but that did not resolve the problem.

    I have now followed your advice and created a new profile which I shall test before reporting back.

    Kind regards,

    Stan


    • Edited by Stan Kay Thursday, July 20, 2017 9:13 AM
    Thursday, July 20, 2017 9:13 AM
  • Hi Stan,

    Check If your Outlook is working in safe mode, then follow the steps below to disable add-ins.

    1. Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.
    2. Check if there is any add-in; clear the checkbox to disable it.

    you can also go through this article which discusses the method to fix Outlook Not Responding Error


    Thursday, July 20, 2017 10:06 AM
  • Hi Jason,

    I have already tried your suggestions during my conversation with Yuki and the problem remains. 

    It is interesting that this problem started to occur after Micxrosoft issued a July 2017 update to Office 365 and the updates included outlph.dll which is in the faulting module path.  I keep regular backups of my system and, thankfully, have a copy of the original outlph.dll which I have now reinstalled and shall await the outcome of my test

    Thursday, July 20, 2017 10:54 AM
  • Hi Stan,

    How's everything going with this issue? 
    Was creating a new profile helpful?

    As per your concern about the July 2017 update to Office 365, I tried to upgrade my Outlook 2016 to 16.0.7766.2096, but didn't meet the error when first started. Have you checked if other users in your environment encountered the same issue?

    Besides, you may also try to perform a clean boot in Windows, then have a test and see if issue persists. This helps eliminate whether the issue was caused by any software conflicts:


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.



    Friday, July 21, 2017 1:35 AM
  • I regret to reported that the issue still persists and eveything we have tried simple does not resolve the problem.
    Sunday, August 13, 2017 7:03 AM
  • Hi Stan,

    Have you tried upgrading Office to build 7766.2099 and checking if there will be any improvement?

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, August 14, 2017 7:37 AM
  • Hi Yuki,

    I am most grateful for the suggestion but my Office 365 ProPlus is at Version 1725 (Build 8201.2171 Click-to-Run) which is the latest version.

    Monday, August 14, 2017 8:33 AM