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NTOSKRNL.exe causing BSOD - Windows 7 Professional SP1 RRS feed

  • Question

  • Can anyone help with this issue? PC build is as followed Windows 7 Professional SP1

    ty Product Description
    1 x Coolermaster Elite 330 Case With Coolermaster eXtreme Power 500W PSU
    1 x Gigabyte GA-Z77-D3H Socket 1155 VGA DVI HDMI 8 Channel Audio ATX Motherboard
    1 x Intel Core i5 2400 3.1GHz Socket LGA 1155 6MB L3 Cache Retail Boxed Processor
    4 x Corsair 8GB 1333MHz DDR3 Memory Module
    2 x Seagate 1TB Barracuda 3.5" SATA-III Hard Drive - 7200RPM 64MB Cache

    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
    082012-12277-01.dmp 20/08/2012 03:07:55 IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000048 00000000`00000002 00000000`00000001 fffff800`02b7334f ntoskrnl.exe ntoskrnl.exe+7f1c0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17835 (win7sp1_gdr.120503-2030) x64 ntoskrnl.exe+7f1c0         C:\Windows\Minidump\082012-12277-01.dmp 4 15 7601 280,936
    081912-22526-01.dmp 19/08/2012 14:44:42 KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff800`02bd4127 00000000`00000000 00000000`00000038 win32k.sys win32k.sys+2be01         x64 ntoskrnl.exe+7f1c0         C:\Windows\Minidump\081912-22526-01.dmp 4 15 7601 280,992
    081912-16286-01.dmp 19/08/2012 13:08:35 IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00005a80`1291edb8 00000000`00000002 00000000`00000001 fffff800`02aa3b5e ntoskrnl.exe ntoskrnl.exe+7f1c0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17835 (win7sp1_gdr.120503-2030) x64 ntoskrnl.exe+7f1c0         C:\Windows\Minidump\081912-16286-01.dmp 4 15 7601 280,992
    081912-15490-01.dmp 19/08/2012 10:22:02 IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000048 00000000`00000002 00000000`00000001 fffff800`02b2d34f igdkmd64.sys igdkmd64.sys+249be6         x64 ntoskrnl.exe+7f1c0         C:\Windows\Minidump\081912-15490-01.dmp 4 15 7601 280,99

    Monday, August 20, 2012 6:55 AM

Answers

  • Hi,

    Regarding the error message, you can refer to Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL.

    As auggy said, please upload the Minidump file for analyzing. Before we get your Minidump files, you can check following:

    1. Test the issue in Safe Mode

    2. Scan your computer for computer viruses.

    3. Update your BIOS, get the latest the drivers for Windows 7

    Hope this helps.


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, August 30, 2012 7:52 AM
    Wednesday, August 22, 2012 3:25 AM

All replies

  • Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Monday, August 20, 2012 12:03 PM
  • Hi,

    Regarding the error message, you can refer to Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL.

    As auggy said, please upload the Minidump file for analyzing. Before we get your Minidump files, you can check following:

    1. Test the issue in Safe Mode

    2. Scan your computer for computer viruses.

    3. Update your BIOS, get the latest the drivers for Windows 7

    Hope this helps.


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, August 30, 2012 7:52 AM
    Wednesday, August 22, 2012 3:25 AM