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Rules that forward to an account that forwards to an outside account issue.

    Question

  • So we are having a situation where the User sets up a rule to forward emails that contain certain keywords in a senders address.  When this rule is valid, they want to forward this email automatically to an outside email address. We have created that email address in exchange server.  If i take an email message and manually forward to that email address, it works great. However if the rule forwards to that email address, it forwards to the internal email address but it stops there and won't forward to the outside address.  Is there a setting that needs to be checked to allow this to happen? or is this just not possible to do?
    Wednesday, January 27, 2016 6:06 PM

Answers

  • So we are having a situation where the User sets up a rule to forward emails that contain certain keywords in a senders address.  When this rule is valid, they want to forward this email automatically to an outside email address. We have created that email address in exchange server.  If i take an email message and manually forward to that email address, it works great. However if the rule forwards to that email address, it forwards to the internal email address but it stops there and won't forward to the outside address.  Is there a setting that needs to be checked to allow this to happen? or is this just not possible to do?

    https://technet.microsoft.com/en-us/library/jj657720(v=exchg.150).aspx

    
    
    Set-RemoteDomain Contoso -AutoForwardEnabled $true



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    • Proposed as answer by Lynn-LiModerator Thursday, January 28, 2016 6:00 AM
    • Marked as answer by Dwayne V Monday, February 1, 2016 9:02 PM
    Wednesday, January 27, 2016 6:45 PM

All replies

  • So we are having a situation where the User sets up a rule to forward emails that contain certain keywords in a senders address.  When this rule is valid, they want to forward this email automatically to an outside email address. We have created that email address in exchange server.  If i take an email message and manually forward to that email address, it works great. However if the rule forwards to that email address, it forwards to the internal email address but it stops there and won't forward to the outside address.  Is there a setting that needs to be checked to allow this to happen? or is this just not possible to do?

    https://technet.microsoft.com/en-us/library/jj657720(v=exchg.150).aspx

    
    
    Set-RemoteDomain Contoso -AutoForwardEnabled $true



    Blog:    Twitter:   

    • Proposed as answer by Lynn-LiModerator Thursday, January 28, 2016 6:00 AM
    • Marked as answer by Dwayne V Monday, February 1, 2016 9:02 PM
    Wednesday, January 27, 2016 6:45 PM
  • We have created that email address in exchange server. 

    Hi,

    Is that a mail enabled contact?

    How does that user set up rule?

    Best Regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Lynn-Li
    TechNet Community Support

    Thursday, January 28, 2016 6:16 AM
    Moderator
  • Yes initially it was a mail enabled contact.  Since it wasn't forwarding like it should, we tried a Mailbox enabled version just to make sure that the rules were sound.

    Rule:

    Apply this rule after the message arrives with @sysco.com in the sender's address forward it to "mail enabled contact" and move it to the "Test" folder.

    Thursday, January 28, 2016 7:03 PM