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Unknown USB Device (Device Descriptor Request Failed)

    Question

  • I have had the Microsoft Wireless 2000 Keyboard and mouse for 10 months and it has been working fine. But recently when I plugged it in I got an error message which said :The last USB Device you connected to this computer malfunctioned. and Windows does not recognize it.

    I opened Devices and Printers and it said Unknown USB Device (Device Descriptor Request Failed).


    Also it is on Windows 10 Home
    • Edited by Kumar 1945 Sunday, October 04, 2015 4:00 PM Info
    Sunday, October 04, 2015 3:58 PM

Answers

    • Click Start, type Device Manager in the Search box
    • Click Device Manager from the returned list.
    • Click Keyboard from the list of hardware
    • Right-click the on the Keyboard, and click Uninstall.
    • After the hard drive is uninstalled, unplug the Keyboard USB cable.
    • Wait for 1 minute and then reconnect the Keyboard USB cable. The driver should automatically load
    • Check the issue.


    S.Sengupta, Windows Experience MVP


    Monday, October 05, 2015 12:04 AM

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