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USB drive slow trasfer then disconnect Windows 7 Asus-AMD mainboard RRS feed

  • Question

  • I have computer with Windows 7 64bit is installed.

    New computer with ASUS mainboard Model number is M4A78LT-M (integrated ATI video onboard).

    Problems:
    1. my USB drive is extremely slow.
    if I copy files on my USB pen drive then speed is very low (less then 1Mb/s) so it takes a lot of time to copy.
    2. when I copy data on/from USB pen drive it disappear after a few min in Windows Explorer.
     
    What I did:
    1. I went through the cycle of resetting BIOS to default.
    2. Windows 7 is updated (sp1 and more from internet).
    3. Also I installed all drivers from AMD and ASUS website, it didn't help.
    Screen shots:


    Image Hosted by ImageShack.us
    By nickleviman at 2011-04-21

     

    Image Hosted by ImageShack.us

    By nickleviman at 2011-04-21

     

     

    Image Hosted by ImageShack.us
    By nickleviman at 2011-04-21
    Friday, April 22, 2011 1:41 AM

Answers

All replies

  • Hi,

    Very nice pictorial display however you have Windows 7 SP1 and you are in the Vista Forum.

    ------------------------------------------------------------------------------------------------------

    Have you tried the USB stick in other computers?

    Have you tried copying from folders other than C:\Temp?

    Are there issues navigating the drive with Start - Computer  OR  Windows Explorer?

    Is there an issue when copying from the stick to the hard drive?

    Keep in mind that antivirus/security programs can often have a role is issues such as this one.
    Try using the Clean Boot method :

    How to troubleshoot a problem by performing a clean boot in Windows Vista or
    Windows 7
    http://support.microsoft.com/kb/929135

    How to Change, Add, or Remove Startup Programs in Windows 7
    http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

    Autoruns - Free - See what programs are configured to startup automatically when your
    system boots and you login. Autoruns also shows you the full list of Registry and file
    locations where applications can configure auto-start settings.
    http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

    ==================================================

    Did this issue exist before you installed SP1 or only after, or do you know?

    Service Pack 1 seems to have a USB bug that is affecting some users. This bug
    seems to only affect those that use the downloadable .exe installer and not those
    that used a ISO or slip-stream ISO.

    The Windows 7 SP1 USB Driver Bug (what it is and how to fix it)
    http://forums.mydigitallife.info/threads/24666-The-Windows-7-SP1-USB-Driver-Bug-(what-it-is-and-how-to-fix-it)

    ==================================================

    These are the troubleshooting methods if the SP1 bug is not really
    present.

    References to Vista also apply to Windows 7.


    Do these to clear corruption and repair/replace damaged/missing system files.

    Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

    sfc /scannow

    How to Repair Windows 7 System Files with System File Checker
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    Then run checkdisk (chkdsk).

    How to Run Disk Check in Windows 7
    http://www.sevenforums.com/tutorials/433-disk-check.html

    -----------------------------------------------

    Then lets refresh the USB Stack

    Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW - Show
    Disabled Devices - look everywhere (except USB Controllers) for your camera (may have
    none or more than one) and Right Click on it - UNINSTALL.

    Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and
    UNINSTALL all except the category itself - REBOOT - this refreshes the driver and the USB stack

    This KB shows the XP how to and the Vista and Windows 7 methods are identical
    http://support.microsoft.com/kb/310575

    Here is a utility to help but do the above 1st.

    USBDeview is a small utility that lists all USB devices that currently connected to your computer,
    as well as all USB devices that you previously used. Run it Options and check the 1st three
    choices to see if any are there.

    http://www.nirsoft.net/utils/usb_devices_view.html

    You would remove all instances of the devices then reboot.

    ----------------------------------------------

    If needed try both of these :

    Tips for solving problems with USB devices - and a Mr Fixit
    http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

    Hardware devices not detected or not working - Mr Fixit
    http://support.microsoft.com/gp/hardware_device_problems

    ===========================================

    If needed try a Repair Installation which allows you to keep the programs
    and data though redundant backups are always a good idea.

    How to Do a Repair Install to Fix Windows 7
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, April 22, 2011 2:05 AM
  • Hi,

    BTW it would be a good idea to check with ASUStek for updated BIOS, low level chipset
    drivers, and other on-board drivers. Those could have an effect, especially since you
    are using SP1. Also check with ASUS Support and ask in their forums for known issues.

    ASUStek Support
    http://support.asus.com/

    ASUStek Forums
    http://vip.asus.com/forum/default.aspx?SLanguage=en-us

    ASUStek Drivers
    http://support.asus.com/download/download.aspx?SLanguage=en-us

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    • Marked as answer by serge1974 Monday, April 25, 2011 10:14 PM
    Friday, April 22, 2011 2:14 AM
  • Sorry that I posted it in Vista forum, but when I did it I have not seen that it is Vista, and after I was unable to transfer it to Windows 7 forum.

    Yes, I updated Windows from internet with sp1 and more. I didn't test USB before that (usually I update win immediately after installation).

    I will try to update BIOS.

     

    6.1.7601 USB Driver Update Fix

    I tried this 7601usbfix.exe fix with no effect. It show everything alright.

    Image Hosted by ImageShack.us
    By nickleviman at 2011-04-22

     

     

    Friday, April 22, 2011 7:50 PM
  • Hi,

    As indicated above :

    "BTW it would be a good idea to check with ASUStek for updated BIOS, low level chipset
    drivers, and other on-board drivers. Those could have an effect, especially since you
    are using SP1. Also check with ASUS Support and ask in their forums for known issues."

    The low level chipset drivers (often just called chipset drivers) and the other major
    drivers are also important - its not just the BIOS.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Friday, April 22, 2011 9:37 PM
  • I updated main board flash BIOS with the latest from ASUS website for my mainboard.

    USB started to work fine.

    Side effect: ATI Catalyst Control Center do not start anymore (may be because of multiple install/uninstall of AMD/ATI drivers).

    Monday, April 25, 2011 10:13 PM
  • Hi,

    Did you also update the low level chipset drivers? Those usually need to be done to go
    along with the BIOS updates.

    Glad to have helped and very good troubleshooting.

    Check with ATI Support and their forums. Often uninstalling the video driver is required
    before installing the latest. Also there have occassionally been issues with an a driver
    not installing due to a fault in the driver itself so you may need to revert back to a
    previous one.

    Check with ATI Support and also ask in the ATI Forums.

    Get the Catalyst Drivers here
    http://game.amd.com/us-en/drivers_catalyst.aspx

    ATI - Forums
    http://forums.amd.com/game/categories.cfm?catid=260&forumid=11


    ATI - Support and Drivers
    http://support.amd.com/us/Pages/AMDSupportHub.aspx

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Monday, April 25, 2011 10:33 PM