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Windows 7 64 bit blue screen error (probably about IE8 RRS feed

  • Question

  • Hi fellas,

    I am getting a blue screen error so many times today. I think its about software, and I think it's about IE8. When I start IE8, the machine gets blue screen and restarts itself. Here are the details. I'll be grateful if someone says why.

    I can't even uninstall IE8 machine restarts, i cant even install ie9, machine crashes:(

    Note: I did reset IE8 settings, it did not work out. After the reset I had a blue screen error again.

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.1
      Locale ID:    1055

    Additional information about the problem:
      BCCode:    3b
      BCP1:    00000000C0000005
      BCP2:    FFFFF80002CB43AC
      BCP3:    FFFFF880090DB8F0
      BCP4:    0000000000000000
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\071111-17924-01.dmp
      C:\Users\Qero\AppData\Local\Temp\WER-35911-0.sysdata.xml

     

    Dump file uploaded to:

     

    http://www.2shared.com/file/oSla52lU/071111-17924-01.html




    Monday, July 11, 2011 5:21 PM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002cb43ac, Address of the instruction which caused the bugcheck
    Arg3: fffff880090db8f0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    nt!woutput_l+278
    fffff800`02cb43ac 3810            cmp     byte ptr [rax],dl
    CONTEXT:  fffff880090db8f0 -- (.cxr 0xfffff880090db8f0)
    rax=000000000000005a rbx=000000000000005a rcx=000000007fffffff
    rdx=0000000000000000 rsi=0000000000000020 rdi=0000000000000053
    rip=fffff80002cb43ac rsp=fffff880090dc2c0 rbp=ffffffffffffffff
     r8=0000000000000014  r9=00000000ffffffff r10=0000000000000000
    r11=fffff880090dc7b0 r12=000000000000008a r13=fffffa80044a7c7e
    r14=0000000000000000 r15=fffff880090dc8a8
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
    nt!woutput_l+0x278:
    fffff800`02cb43ac 3810            cmp     byte ptr [rax],dl ds:002b:00000000`0000005a=??
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  iexplore.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002cb43ac
    STACK_TEXT:  
    fffff880`090dc2c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!woutput_l+0x278
    FOLLOWUP_IP: 
    nt!woutput_l+278
    fffff800`02cb43ac 3810            cmp     byte ptr [rax],dl
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt!woutput_l+278
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd34
    STACK_COMMAND:  .cxr 0xfffff880090db8f0 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+278
    BUCKET_ID:  X64_0x3B_nt!woutput_l+278
    Followup: MachineOwner
    ---------
    -------------------------------------------------------------------------------------------------------------------------------------
    I suspect that the BSOD was caused by your graphic card driver. Start updating it and try again.
    You can also contact Microsoft CSS.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by istannbullu Tuesday, July 12, 2011 1:58 PM
    Monday, July 11, 2011 10:19 PM

All replies

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002cb43ac, Address of the instruction which caused the bugcheck
    Arg3: fffff880090db8f0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    nt!woutput_l+278
    fffff800`02cb43ac 3810            cmp     byte ptr [rax],dl
    CONTEXT:  fffff880090db8f0 -- (.cxr 0xfffff880090db8f0)
    rax=000000000000005a rbx=000000000000005a rcx=000000007fffffff
    rdx=0000000000000000 rsi=0000000000000020 rdi=0000000000000053
    rip=fffff80002cb43ac rsp=fffff880090dc2c0 rbp=ffffffffffffffff
     r8=0000000000000014  r9=00000000ffffffff r10=0000000000000000
    r11=fffff880090dc7b0 r12=000000000000008a r13=fffffa80044a7c7e
    r14=0000000000000000 r15=fffff880090dc8a8
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
    nt!woutput_l+0x278:
    fffff800`02cb43ac 3810            cmp     byte ptr [rax],dl ds:002b:00000000`0000005a=??
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  iexplore.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002cb43ac
    STACK_TEXT:  
    fffff880`090dc2c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!woutput_l+0x278
    FOLLOWUP_IP: 
    nt!woutput_l+278
    fffff800`02cb43ac 3810            cmp     byte ptr [rax],dl
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt!woutput_l+278
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd34
    STACK_COMMAND:  .cxr 0xfffff880090db8f0 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_nt!woutput_l+278
    BUCKET_ID:  X64_0x3B_nt!woutput_l+278
    Followup: MachineOwner
    ---------
    -------------------------------------------------------------------------------------------------------------------------------------
    I suspect that the BSOD was caused by your graphic card driver. Start updating it and try again.
    You can also contact Microsoft CSS.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by istannbullu Tuesday, July 12, 2011 1:58 PM
    Monday, July 11, 2011 10:19 PM
  • Thank you so much for the information. I'll update ati drivers this evening.


    Last night after I wrote here, I uninstalled ie8 and then installed ie9. And there had not been any blue screen error anymore. Weird:)


    Tuesday, July 12, 2011 6:08 AM
  • Just to add, the BSOD occured when IE was running: PROCESS_NAME:  iexplore.exe

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Tuesday, July 12, 2011 2:08 PM
  • Thanks again. I do not have any blue screen errors after installing ie9. There might be a problem with the driver of ati hd 5650. Yesterday i had a warning that "your graphic hardware stopped working" for a few seconds and then it was okay. I installed the original driver of hd 5650 and will check out how it goes.
    Wednesday, July 13, 2011 7:43 AM