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Word 2007 crashes during autosave and when saving as .DOC RRS feed

  • Question

  • Hi,

    I have a problem with Microsoft Word 2007. It crashes every time during autosave. It also crashes when I try to save a file as .DOC (even an empty new file). When I save it as any other file type it's fine. 

    I have already tried repairing the office installation, reinstalling the whole suite (and then installing SP3 and all latest patches again), auto fix it from http://support.microsoft.com/kb/822005/en-us and http://support.microsoft.com/kb/921541/en-us, changing the autosave file location, using different windows account. None of these helped. I wouldn't like to work with autosave switched off.

    I am using Windows 7 Professional SP1 and Office 2007 Professional 12.0.6683.5002 with SP3 on HP EliteBook 8470w.


    -- Igor M.


    • Edited by Igor-M Wednesday, December 18, 2013 9:45 PM
    Wednesday, December 18, 2013 9:43 PM

All replies

  • Hi,

    Did you try to start Word in safe mode and save it? If it works fine, we need to check the Word add-ins.

    If the issue still exists, please try to start Windows 7 in clean boot to test. The other programs may be conflict.

    Following this, if it does not worked fine, please try to disable the antivirus software to test.

    Here is a similar issue, we could refer to:

    http://social.technet.microsoft.com/Forums/en-US/3d2a65b1-10b5-4f02-a12f-dfbe06233f87/word-2007-crashes-every-time-i-try-to-save-a-document?forum=w7itproappcompat

    If the issue is not resolved, please upload the event log, I’ll do deeply research.

    Regards,

    George Zhao
    TechNet Community Support



    • Edited by George123345 Thursday, December 19, 2013 1:16 PM
    Thursday, December 19, 2013 6:13 AM
  • Hi,

    I tried to start Word in safe mode be it did not change anything. I also tried to start Windows 7 in clean boot but it did not help either (same issues).

    Two entries are added to the event log when Word crashes:

    First one:

    ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 94 seconds with 0 seconds of active time.  This session ended with a crash.

    Second one (Google translation):

    Log Name : Application
    Source: Application Error
    Date: 2013-12-29 0:38:43
    Event ID : 1000
    Task Category : (100)
    Level: Errors
    Keywords: Classic
    User : Not applicable
    Computer: XXX
    Description:
    Name of the application causing the error: WINWORD.EXE , version : 12.0.6683.5002 , time stamp : 0x520bb457
    Name of the module causing the error : wwlib.dll , version : 12.0.6683.5002 , time stamp : 0x520bb54c
    Exception code : 0xc0000005
    Fault offset : 0x0006d564
    The process ID causing the error : 0xbb0
    Time to run the application causing the error: 0x01cf0425b9f67b73
    The application path causing the error: C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ WINWORD.EXE
    The path of the module causing the error : C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ wwlib.dll
    Report ID : 2fcdf5c7 - 7019 - 11e3 - 96f9 - 1c3e84fe29b2
    Event Xml :
      "><Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        "><Provider Name="Application Error" />
        1000</EventID>"><EventID Qualifiers="0"> 1000 < / EventID >
        100</Task>"><Task> 100 < / Task >
        "><TimeCreated SystemTime="2013-12-28T23:38:43.000000000Z" />
        Application</Channel>"><channel> Application < / Channel >
        "><Security />
      "><EventData>
        12.0.6683.5002</Data>"><Data> 12.0.6683.5002 < / Data>
        wwlib.dll</Data>"><Data> Wwlib.dll < / date >
        520bb54c</Data>"><Data> 520bb54c < / date >
        0006d564</Data>"><Data> 0006d564 < / Data>
        01cf0425b9f67b73</Data>"><Data> 01cf0425b9f67b73 < / date >
        C:\Program Files (x86)\Microsoft Office\Office12\wwlib.dll</Data>"><Date> C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ wwlib.dll < / date >
      ">< / EventData >
    <span title="">< / Event >

    Kind regards,

    Saturday, December 28, 2013 11:46 PM
  • Hi,

    Sorry for my reply delay. As the log, the wwlib.dll was crashed the Word 2010. I recommend you try to delete the HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data manually and restart Word again to test. Follow the KB http://support.microsoft.com/kb/921541/en-us which you mentioned above.

    Note: backup the registry key before you modified.

    http://community.spiceworks.com/how_to/show/1563-wwlib-dll-or-add-in-crashing-word-2007

    http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If the issue still exists, please try to start word by using "Click Start>Run and type in winword /a"

    When you use the /a switch to start Word, the switch prevents add-ins and global templates, including the Normal.dot template, from being loaded automatically. The /a switch also locks the setting files.The setting files cannot be read or modified when you use this switch.

    Then, we also could try to repair Office 2010 to test.

    Regards,

    George Zhao
    TechNet Community Support

    Tuesday, December 31, 2013 2:18 AM