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Why doesn’t Windows 10 work nicely with Wacom Pen? RRS feed

  • Question

  • Hi

    I use the Wacom Pen Tablet as my primary pointing device, and that thing is not working correctly with Windows 10, it was not working fine with 8 and 8.1, but with 10 things are more horrible

    You can’t even right click some of the items of the start menu

    Is that on purpose? Is there some kind of battle between Microsoft and Wacom? Like the childish one between Microsoft and Google?

    Do you have any pen driver sample, maybe the Wacom driver is not ok; do you have any sample showing how a proper pen driver has to be written?

    Thursday, August 6, 2015 12:58 AM

Answers

  • The issue is maybe Microsoft not Wacom or the other Pen Table companies

    Search Amazon for Pen Tablets, there are plenty from plenty of companies, open every one of them and look at the comments, the tablets are good, but the drivers are not, and that is repeating all over.

    Maybe it is not Wacom or the others this time, maybe it is Microsoft!

    How hard is it to produce a Pen Tablet driver?

    1-      Listen to the tablet input via USB

    2-      Send the Pen location events as Windows Pen location

    3-      Send the Pen tap events as Window Pen tap events

    4-      Send the Pen Pressure events as Windows Pen pressure events

    5-      Send the Pen angle events as Windows Pen angle events (if Windows supports that, not sure).

    6-      Send the Pen button press events as Windows button press events.

    7-      Send the tablet touch events as windows touch events

    That’s it, no more no less, this does not even have to be compatible with Windows 10 if the driver model for Windows 10 Pen did not change, as simple as that, the rest will be taken care by Windows

    I am a software developer, and I want to download the Demo Microsoft Pen Driver sample, and wire it to a Wacom tablet, change the Wacom input values to the one provided by the tablet, compile it and done.

    But wait, there isn’t any sample by Microsoft out there! Nice there is some sample about a mouse, and that’s it.

    Now I know why device manufacturers struggle, Microsoft just did not provide anything to clearly state “Hey, this is how Windows 8 or 8.1 or 10 expects to receive pen events” and now it is up to each developer to figure out workarounds.

    We, developers, will write a Device Driver for the Wacom Tablet myself, will put it as open source on the internet, where is the Microsoft Pen Device Driver Specs and Clear Documents and Sample for Pen Input? Whatever out there is for a mouse that may be adapted as pen!

    The list time the external pen worked flawlessly was when Bill Gates was interested in it back in Windows XP days, my Toshiba Tecra M4 tablet worked beautify, and Wacom Pen Tablet worked very well as well, even Internet Explorer provided more functionality for a Pen like the scrolling hand; once the guy left, and the pen support at Microsoft just went to the trash

    Good Job Microsoft!


    Saturday, August 8, 2015 8:48 AM

All replies

  • Did you re-install the drivers???

    More often than not when a device isn't working it is because the driver has become corrupted. Re-installing a fresh copy should help
    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly?SignedIn=1


    Wanikiya and Dyami--Team Zigzag

    • Proposed as answer by SunnyPina Friday, August 14, 2015 4:15 PM
    Thursday, August 6, 2015 1:18 AM
    Moderator
  • I would recommend removing the old driver first and doing a clean install of the latest Windows 10 driver (after a restart). I have an Intuos 5 with a Pro Pen and it's working beautifully. Good luck!
    • Proposed as answer by SunnyPina Friday, August 14, 2015 4:16 PM
    Thursday, August 6, 2015 1:24 AM
  • Hi

    I reinstalled Windows 10 and the latest driver, it does not work correctly

    how can someone be claming that the Wacom driver works correctly? did you Disable Windows Ink? try to install Windows 10 fresh and the latest driver fresh, update windows 10 and right click on the start button

    if you get the right click to work correctly, will give you the Nobel Price for Wacom Pen Expert

    Thousands of people are complaining about Wacom online, it is time for Microsoft to fix that pen support!

    If I was the Microsoft CEO, will get the top guy from the driver department and will ask him to provide the samples that help other companies write driver for Windows, and will ask him where is the pen driver sample? if there is none, he or she can pack and just leave!

    Too many people ignore doing their job at Microsoft, that is just stupid!

    Thursday, August 6, 2015 2:14 AM
  • Hello,

    I am not running an upgraded copy of Windows 10, I did a clean OS install using media created with Microsoft's Media Creation Tool shortly after the necessary upgrade to activate. I removed the default driver for my tablet that Windows installs using device manager, then installed a fresh copy of the Win 10 driver after reboot. I then restored my backed-up preferences.

    Hope this helps.

    --By the way, I'm running Windows 10 Pro 64-bit and use my Intuos 5 almost exclusively. Even my mouse, let alone my tablet, wouldn't function properly running the upgraded OS!

    Thursday, August 6, 2015 2:33 AM
  • Hi

    When you install Windows 10, there is no driver for Wacom

    did you download the driver from here?

    http://us.wacom.com/en/support/drivers/

    Windows - Driver 6.3.13-w3 (Win 7, 8 and 10) ?

    Thursday, August 6, 2015 2:36 AM
  • Windows update must have done it, it was awful! Yes, I downloaded the most up to date driver for the Intuos Pro (name changed, same thing) 64-bit for my system if it had both 32-bit and 64-bit available. I just checked and it's the same version too. If the have a Windows 10 specific driver for your model of tablet I would suggest that you install that. Sorry I couldn't be more helpful...


    • Edited by figment_ Thursday, August 6, 2015 2:44 AM
    Thursday, August 6, 2015 2:44 AM
  • Hi

    it is not only not helpful, it is misleading as well, people who have the same issue will read it and go and download the driver again and still have the issue.

    it is like wanting to help someone with direction, but you don't know where is the gas station anyway, simile to them and tell think keep straight, you will find it, i filled gas from there 3 hours ago :)

    • Proposed as answer by Eschia Tuesday, May 2, 2017 9:29 PM
    Thursday, August 6, 2015 2:50 AM
  • Hi Gtrz,

    To make a device work well, we should get a compatible driver.

    It seems that the device manufacturer hasn`t released a Windows 10 compatible driver for the Wacom.
    Please contact the device manufacturer to get a Windows 10 compatible driver.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Saturday, August 8, 2015 2:24 AM
    Moderator
  • You can’t even right click some of the items of the start menu

    Confirmed.  On Surface 2 Pro.  Can not right-click at directory level but can right-click at file level.  My guess that is by design.


    Robert Aldwinckle
    ---

    Saturday, August 8, 2015 3:46 AM
  • Hi Gtrz,

    To make a device work well, we should get a compatible driver.

    It seems that the device manufacturer hasn`t released a Windows 10 compatible driver for the Wacom.
    Please contact the device manufacturer to get a Windows 10 compatible driver.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Hi 

    This is another misleading statement, it is another example of someone helping without even visiting the device manufacturing website and looking at the drivers, the easiest way for Microsoft to say, hey, we are totally fine, it is everyone eles's problem :)

    They clearly say

    Windows - Driver 6.3.13-w3 (XP, Vista, Win 7, 8 and 10)

    http://us.wacom.com/en/support/drivers/

    • Proposed as answer by SunnyPina Friday, August 14, 2015 4:22 PM
    • Unproposed as answer by SunnyPina Friday, August 14, 2015 4:23 PM
    Saturday, August 8, 2015 8:33 AM
  • The issue is maybe Microsoft not Wacom or the other Pen Table companies

    Search Amazon for Pen Tablets, there are plenty from plenty of companies, open every one of them and look at the comments, the tablets are good, but the drivers are not, and that is repeating all over.

    Maybe it is not Wacom or the others this time, maybe it is Microsoft!

    How hard is it to produce a Pen Tablet driver?

    1-      Listen to the tablet input via USB

    2-      Send the Pen location events as Windows Pen location

    3-      Send the Pen tap events as Window Pen tap events

    4-      Send the Pen Pressure events as Windows Pen pressure events

    5-      Send the Pen angle events as Windows Pen angle events (if Windows supports that, not sure).

    6-      Send the Pen button press events as Windows button press events.

    7-      Send the tablet touch events as windows touch events

    That’s it, no more no less, this does not even have to be compatible with Windows 10 if the driver model for Windows 10 Pen did not change, as simple as that, the rest will be taken care by Windows

    I am a software developer, and I want to download the Demo Microsoft Pen Driver sample, and wire it to a Wacom tablet, change the Wacom input values to the one provided by the tablet, compile it and done.

    But wait, there isn’t any sample by Microsoft out there! Nice there is some sample about a mouse, and that’s it.

    Now I know why device manufacturers struggle, Microsoft just did not provide anything to clearly state “Hey, this is how Windows 8 or 8.1 or 10 expects to receive pen events” and now it is up to each developer to figure out workarounds.

    We, developers, will write a Device Driver for the Wacom Tablet myself, will put it as open source on the internet, where is the Microsoft Pen Device Driver Specs and Clear Documents and Sample for Pen Input? Whatever out there is for a mouse that may be adapted as pen!

    The list time the external pen worked flawlessly was when Bill Gates was interested in it back in Windows XP days, my Toshiba Tecra M4 tablet worked beautify, and Wacom Pen Tablet worked very well as well, even Internet Explorer provided more functionality for a Pen like the scrolling hand; once the guy left, and the pen support at Microsoft just went to the trash

    Good Job Microsoft!


    Saturday, August 8, 2015 8:48 AM
  • Thank you! That makes total since. Wacom should list that on their website though instead of me finding it on this forum.
    Friday, August 14, 2015 4:03 PM
  • For anyone having problems with their Wacom pen not functioning in right click mode, here's what 30 minutes (with no answers) and searching around a bit more online led me to discover:

    Go to the Windows search box in Windows 10, next to the Start button

    type Pen and Touch

    at the bottom is a subsection, Pen Buttons

    click the box that says Use the pen as a right click button equivalent

    This is one of those little details that somehow Wacom's tech people can't figure out.  I sent them a long message, maybe that'll save a few thousand hours a year from people like me who call in and get dragged through the entire BS of unrelated workarounds, when a single, simple box check solves the problem, and Wacom's tech people, methinks, should know this one without having to check their on-screen scripts.

    It would seem logical and obvious that Wacom's driver should be able to automatically check that Windows Pen and Touch box, but somehow on my system, it got unchecked, I still don't know how, maybe I was messing around and did it myself.  Anyway. right click now works as it should on the pen.

    And this is rich: no amount of selecting the text pgh above and trying to remove bold would do it.  hope that's not confusing.  Only the underlined bold text is in the Pen Buttons section.  Blame microsoft on this one.

    • Proposed as answer by wildmercury Tuesday, October 25, 2016 1:58 PM
    Friday, January 22, 2016 1:37 AM
  • Hi, I have the same problem.

    My PC with Windows 10 Pro 64-bit and Wacom Intuos 4 works correctly until upgrade Windows 10 Anniversary Update. In my notebook works the same Wacom correctly, ntb was not updated yet.

    I reinstalled Windows 10 with Media Creation Tool and latest driver Wacom, it does not work correctly.

    Double click is random when working, don´t use any button.


    • Edited by Jan Černý Friday, September 2, 2016 4:59 AM
    Friday, September 2, 2016 4:57 AM
  • I Also have issues with my Wacom Intuos Pro which are really getting on my nerves. Windows doesnt seem to respond to random pen actions which worked fine before the update with Windows ink.

    For example:

    deleting emails one-by-one, just by clicking the X next to it ( in Outlook2013) - doesnt work

    right clicking in Notezilla notes - doesnt work

    programs like Excel promptly dont respond to penclicks, only when you leave the program and click back to it , then it works again. Same issue with clicking files in Folders.

    Word at startup: Windows Ink cursor, instead of the usual editing cursor - AAAArgh

    I have updated the Wacom drivers, but Windows Inks is still conflicting and it needs a solution.

    Monday, October 10, 2016 9:02 AM
  • nope
    Sunday, October 16, 2016 10:42 PM
  • nope
    Sunday, October 16, 2016 10:42 PM
  • Again MS proves itself to be crappy. My intuos 4 worked fine up to windows 7 and now I get no pressure sensitivity. Cannot get it to work. Very annoying.
    Sunday, October 16, 2016 10:46 PM
  • I use the Wacom Intuos Pro since Windows 10 (before Anniversary update) about 1 year.

    From start i noticed inconsistencies compared to mouse control and it become clear that a Wacom tablet isn't the same as a mouse but some kind of emulation.

    What i first recognized is that when you open the start menu and go up with the mouse pointer, it becomes a resize arrow pointer and doesn't return to a pointer arrow (excuse my english).

    But this is not something that deters you from being productive:

    I have Office 365 since a month and if i want to minimize Word for example, the button becoms dark but the window does not react. This is a clear tablet issue, because it works as expected with the mouse.

    The similar is in Chrome and today i switched to Firefox:

    The tabs become unclickable pretty often. If i click on a tab it does not become active or if i want to close a tab it's the same like in Word: the button becomes gray but it doesn't close. I have to click with the mouse instead to achieve it.

    I think these are some clues to encircle the problems. But whos responsibility it is to fix them - i don't know.

    Saturday, October 22, 2016 10:49 AM
  • Thanks Jim - this is the ANSWER!
    Tuesday, October 25, 2016 1:58 PM
  • Hey,

    Had the same problem but got a workaround when it happens:

    https://www.gametextures.com/fix-your-wacom-drivers-without-restarting-win/

    This works for me at least, however, restarting your computer will bring the problem back again at some random time.. hopefully will have Wacom or Microsoft getting a permanent update fix for this soon .

    Step One Go to your start menu and open it, type Services.exe and click the Services.exe option that will appear in your start menu.

    Step TwoIn Services.exe scroll down until you see Wacom Professional Service (or TabletServicesWacom OR Touch Keyboard and Handwriting Panel Service), and right click that beast.

    Step ThreeRestart!

    Good luck!

    Thursday, January 26, 2017 12:29 PM
  • Finally found the solution on this here

    Basically you need to download older drivers for win 7 and 8

    https://www.reddit.com/r/wacom/comments/4xjovk/windows_10_driver_issue_for_intuos_3_any/?st=iyey5kxa&sh=a142e15b

    Thursday, January 26, 2017 10:29 PM
  • This pointed me in the right direction. Looking at just win7 drivers

    Using this link from asia:

    https://support.wacom.asia/en/tablet-drivers?field_supported_os_tid=54&field_supported_tablets_tid=35

    I have a Wacom Graphire 4 (CTE-440) and I noticed for me anyway, that specific drivers worked for specific situations.

    For example, downloading 614-3 worked on a windows 7 Enterprise machine running photoshop cs5 but not on a similar machine running CC. However 521-6 did work for that machine.

    For win10 with adobe cc drivers 5.2.5-5a worked for me.

    I didn't have to do anything with services, replug, task manage or even restart to see that this was working properly after the drivers were installed. It did briefly show the error warning by shape dynamics but after using the pen in photoshop for a few seconds it goes away. Just make sure that you don't have any other drivers installed before installing the one you need.
    • Proposed as answer by Shade88 Monday, October 16, 2017 9:45 AM
    • Unproposed as answer by Shade88 Monday, October 16, 2017 9:46 AM
    Thursday, June 1, 2017 8:47 AM
  • THANK YOU!!! You solved it. So grateful.
    Tuesday, June 6, 2017 4:34 PM
  • Hello all,

     seems like an older post but same problem Windows 10 update October 17, 2017, screwed up the wacom driver . No more drag to highlight in explorer/ any browser, the drag now becomes a scrolling nuisance. I cannot yet find a setting to disable this.  Microsoft, GET WITH IT! Work along side with wacom. Get this working perfectly and quit creating updates that break things just because you think they're cool!

    Friday, October 20, 2017 3:08 AM
  • Hello all,

     seems like an older post but same problem Windows 10 update October 17, 2017, screwed up the wacom driver . No more drag to highlight in explorer/ any browser, the drag now becomes a scrolling nuisance. I cannot yet find a setting to disable this.  Microsoft, GET WITH IT! Work along side with wacom. Get this working perfectly and quit creating updates that break things just because you think they're cool!

    same issue as you ! just updated to the Win 10 Fall creator update and after updating the driver, issue is happening.Tonight after 5 days of crash and BSOD, i just had the time to see the task manager ! twice a day, the touch user mode driver make my memory goes to 99% and crash windows with a BSOD. it's very very annoying ! i had some bugs in the previous windows version and my wacom (intuos 5) and fixed it with an old driver. i'll try to find the same driver.. and see what's happening. but the issue happens with the last driver of wacom and the previous one ! :( i'm very very tired...

    Friday, October 20, 2017 11:16 PM
  • They must want us to buy new hardware, this lack on pen button functionality has bricked my workflow.

    It seems insane that Microsoft ditched the traditional two side button approach in the first place....

    WHY Microsoft... WHY?

    Tuesday, November 21, 2017 11:28 PM
  • The latest Windows 10 update messed up my pen and tablet from Trust as well. 

    As I can't use a mouse it is a disaster to work with the laptop now. 

    I can't drag and drop, can't use the buttons on the pen, screen keep moving because the laptop thinks I'm dragging when I only want to move the pointer. 

    Software for the tablet is from 2013... 

    Thursday, December 7, 2017 2:32 PM
  • Exact same issue for me. Windows 10 Fall Creator update - now can't drag/highlight in any browser. Extremely frustrating as I use my pen for everything
    Sunday, December 10, 2017 10:02 PM
  • Same. I just bought the $300 Wacom Pro, and I can't do much of anything with it. 

    I cannot right click, and can't click and drag. Very frustrating. Installed the latest driver. Useless. 

    Tuesday, December 19, 2017 7:18 PM
  • I had the same problem today. Windows 10 and Wacom bamboo 665.

    Uninstalled the latest driver, rebooted and installed this one:

    http://cdn.wacom.com/u/productsupport/drivers/win/professional/WacomTablet_6.3.25-5.exe?_ga=2.261862541.1093066977.1513847295-391564856.1513847295 

    (hope link works)

    seems fine now.

    Thursday, December 21, 2017 6:47 PM
  • After an extensive search of other forums, my solution was to install an older driver, NOT listed for Windows 10. The driver for Windows 7, 8 and 8.1 seems to work. Try setting your mapping to mouse and see if the click/select option works.

    The driver I used is 6.3.11-4a

    Saturday, February 17, 2018 8:38 PM
  • Hello, I'm not sure if this will solve all your issues, but it certainly helped me with my Intuos 4.

    In Wac
    om Tablet Properties, be sure to UNcheck "Use Windows Ink".

    D
    oing this restored most of the pen tablet functions I lost when I upgraded to Windows 10.

    G
    ood Luck!
    Saturday, February 24, 2018 3:12 AM
  • Hello all,

     seems like an older post but same problem Windows 10 update October 17, 2017, screwed up the wacom driver . No more drag to highlight in explorer/ any browser, the drag now becomes a scrolling nuisance. I cannot yet find a setting to disable this.  Microsoft, GET WITH IT! Work along side with wacom. Get this working perfectly and quit creating updates that break things just because you think they're cool!

    You have to uncheck "use windows ink" on the pen tablet properties
    Thursday, March 1, 2018 4:18 PM
  • Where is that even located at in Intuos Pro tablet driver? I don't see such a checkbox.
    Tuesday, July 24, 2018 12:44 AM
  • O my god, thank you so much! Since a windows & wacom update I had so much trouble with right clicking with the pen, it drove me mad. This worked like a charm! 
    Friday, October 5, 2018 7:55 AM
  • Thanks Pikalon.

    I had the same issue with my Intuos 3. The pen worked great with Windows 7, but with 10 it just wouldnt work properly when using Photoshop. I uninstalled drivers, re-installed drivers - exactly the same. Did it again. Just the same. I even contemplated buying an Intuos 4 but didnt want to incase I had the same issue.

    Unchecking the "use windows ink" did the trick. Hidden away in the Wacom Tablet Properties in the OPTIONS BOX. I unchecked this and the pen works perfectly. I didnt even have to reboot. 

      
    Monday, October 8, 2018 4:38 PM
  • That check box is a bit hard to find - you have to go to the Mapping page in Wacom Tablet Properties and then select Pen Mode. The "Use Windows Ink" check box is only in that location.

    I'll observe that the problem does not completely go away. The tablet still crashes two ro three times a day, but this is bearable. Since I'm using it to prevent carpal tunnel syndrome, it's important to me that this eventually gets fixed completely. Since Microsoft does not offer its own discrete pen tablet, this situation is quite irritating. Still better than nothing.
    Tuesday, December 11, 2018 9:57 PM