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SCCM (1906) will not update Office 365 clients RRS feed

  • Question

  • Software Center Shows this error: Office 365 client update failed 0x800775F6

    I found this thread on reddit that seems to show several having the same issue
    https://www.reddit.com/r/SCCM/comments/dp55a6/clients_not_downloading_specific_office_365/

    Configuration Manager 1906 with the latest available patches

    was hoping to get confirmation that this is at least an issue that Microsoft is aware of or maybe even a work around other than having to run an online repair on all my affected clients.

    On a side note we have several laptops that our teachers and students used that are Co-Managed with Intune and since I have the workloads set for those to update via Intune they update fine.   It is just my desktops and labs that are not a part of Intune that will not update

    Tuesday, November 19, 2019 8:30 PM

All replies

  • You are correct, it's caused by wrong constructed cmbits:// path URLs, which could be seen also in CMBitsManager.log on the Client Side.

    A Case should be opened for this to fix it.



    • Edited by Michael-CM Tuesday, November 19, 2019 8:57 PM
    Tuesday, November 19, 2019 8:45 PM
  • You are correct, it's caused by wrong constructed cmbits:// path URLs, which could be seen also in CMBitsManager.log on the Client Side.

    A Case should be opened for this to fix it.



    So I should open a case with Microsoft?  I have to say I have not had luck with their support.  The last time my SCCM server had an issue after an update was applied it took them 2 weeks to find the issue and then blamed it on me/my organization and charged us a ton of money to fix it.  
    Tuesday, November 19, 2019 9:29 PM
  • Hi,

    Based on my research, error code 0x800775F6 seems to be the missing of language pack. Here is a link for your reference. Hope it helps.

    https://deploywindows.com/2017/03/03/deploy-and-troubleshoot-office-365-proplus-updates-with-configmgr-22/

    Best Regards,
    Tina


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 20, 2019 9:15 AM
  • Issue will be fixed with the next O365 Patches as confirmed by David James:

    https://twitter.com/djammmer/status/1197216424512520192?s=20

    • Proposed as answer by Michael-CM Wednesday, November 20, 2019 7:32 PM
    Wednesday, November 20, 2019 7:32 PM
  • Issue will be fixed with the next O365 Patches as confirmed by David James:

    https://twitter.com/djammmer/status/1197216424512520192?s=20

    Great.   I was testing a script I found on the reddit thread that will update the Office 365 client directly and it seems to work

    Start-Process -Wait "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" -ArgumentList "/update user updatepromptuser=true forceappshutdown=true displaylevel=true"

    I added that script and ran it on a lab of computers and they all updated.  

    • Proposed as answer by Michael-CM Wednesday, November 20, 2019 7:40 PM
    Wednesday, November 20, 2019 7:38 PM
  • Hi,

    Thanks for your reply. To make our thread clear to read, here is a short summary for it.

    Problem/Symptom:
    ================================
    Software Center Shows this error: Office 365 client update failed 0x800775F6

    Solution:
    =================================
    Issue will be fixed with the next O365 Patches (provide by Michael-CM)

    Try following script to update the Office 365 client directly.

    Start-Process -Wait "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" -ArgumentList "/update user updatepromptuser=true forceappshutdown=true displaylevel=true"

    Reference Links:
    ===================================
    https://twitter.com/djammmer/status/1197216424512520192?s=20

    Best Regards,
    Tina

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, November 22, 2019 8:25 AM