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internal users are unable to sign in RRS feed

  • Question

  • SFB 2015,

    Tell me the troubleshooting steps to follow 

    Friday, November 29, 2019 9:45 AM

All replies

  • Hi Tarique A!
    Can you give me some screenshot about error message? 
    What is your current environment? On-premise or online?
    In my research, you can try to troubleshoot the issue in these ways:
    1) Verify if Server discovery is succeeding or not. Simple way to identify if DNS Records are the problem is to by testing Manual Sign in and Automatic sign in. If Automatic sign in not work, check your DNS Records that needs to be configured.
     
    2) Check your DNS configuration in the Front End Server.
     
    3) Verify if Network Connectivity is succeeding or not. We could make use of Telnet to check if required ports are open and Use Lync connectivity analyzer to see if there is any error. The link is:https://testconnectivity.microsoft.com/ 
    4) Check your certificate in the client, make sure the client contains the Root/Intermediate Certs.
    5) Delete the Skype for Business cache. For more details, please refer to:

    https://uwindsor.teamdynamix.com/TDClient/1975/Portal/KB/ArticleDet?ID=22643

    6) Ensure if your client is updated to the latest version.
    For more details about troubleshooting the Skype for Business on-prem login issue, you can refer to:

    https://blogs.technet.microsoft.com/praj/2016/10/14/troubleshooting-skype-for-business-client-sign-in-issues/

    If your environment is online, you can also refer to this document:

    https://docs.microsoft.com/en-us/skypeforbusiness/set-up-skype-for-business-online/troubleshooting-sign-in-errors-for-admins#toc323194094

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.


    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Monday, December 2, 2019 4:44 AM
  • Hi,
    Is there any update on this case?
    Please feel free to drop us a note if there is any update.
    Have a nice day!

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Thursday, December 5, 2019 11:09 AM
  • Hi,
    I am checking the status of this case. Please let us know if you would like further assistance.
    Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread.
    Thank you for your understanding and patience!

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Friday, December 20, 2019 10:03 AM