locked
Cannot make VOIP calls when connected via USB to speakerphone RRS feed

  • Question

  • I recently purchased a speakerphone (Avaya B159) which can be connected to a computer via USB to function both as a speaker and microphone. With this functionality it should be possible to use VOIP applications such as Skype or Google Talk. I am running Windows 8.1 on a Lenovo X-1. 

    When I connect the device it is recognized by the system and drivers install successfully. However when I attempt to make a call it does not function properly. The sound appears intermittently and is delayed over several seconds at the same time. Ie what you would normally hear in 1 second is split in bits over several seconds, with each bit several seconds apart form the next one. This occurs with both Google and skype for Windows Desktop. 

    When I attempt to make a call via Skype for Windows Metro version, (on a different PC).  everything works fine. I have tested the issue on yet another computer (Samsung) also running Skype for desktop on Windows 8 and that also exhibits the same problem. 

    Please let me know if you have experience a similar problem and what I might try to resolve the issue. 

    Wednesday, May 6, 2015 10:46 PM

Answers

  • Your main issue:

    Using Avaya B159 on your Lenovo X-1 Windows 8.1. You test using application Skype and Google Talk. Driver installed and its recognized at device manager. speaker and microphone working fine (how did you test?) but when try to make VOIP call, you facing issue with delay and intermittently sound.

    can I confirm with you:

    • when you  attempt to make a call via Skype for Windows Metro version, (on a different PC), did you use this Avaya B159? what operating system?

    because when you tested this Avaya B159 at different PC and its working, the device it self working fine.

    • you also tested on Samsung PC, using Skype for desktop. Windows 8. did you also use Avaya B159?

    because when you tested this Avaya B159 at different PC and its not working, the device maybe having issue

    Did you test using other headset with microphone on your Lenovo X-1?

    To isolate driver and device issue. I suggest you also contact Avaya as device manufactured. Maybe there is updated firmware or software requirement in order to use this device on Windows 8 or Windows 8.1

    https://support.avaya.com/downloads/downloads-landing.action?product_id=P0968&product_name=b100-series-conference-phones&release_number=releaseId&contentType=Solutions

    • Edited by britishdhez Thursday, May 7, 2015 2:51 AM
    • Proposed as answer by Deason Wu Monday, May 11, 2015 2:06 AM
    • Marked as answer by Bruce Wooding Thursday, May 14, 2015 7:35 PM
    Thursday, May 7, 2015 2:51 AM

All replies

  • Your main issue:

    Using Avaya B159 on your Lenovo X-1 Windows 8.1. You test using application Skype and Google Talk. Driver installed and its recognized at device manager. speaker and microphone working fine (how did you test?) but when try to make VOIP call, you facing issue with delay and intermittently sound.

    can I confirm with you:

    • when you  attempt to make a call via Skype for Windows Metro version, (on a different PC), did you use this Avaya B159? what operating system?

    because when you tested this Avaya B159 at different PC and its working, the device it self working fine.

    • you also tested on Samsung PC, using Skype for desktop. Windows 8. did you also use Avaya B159?

    because when you tested this Avaya B159 at different PC and its not working, the device maybe having issue

    Did you test using other headset with microphone on your Lenovo X-1?

    To isolate driver and device issue. I suggest you also contact Avaya as device manufactured. Maybe there is updated firmware or software requirement in order to use this device on Windows 8 or Windows 8.1

    https://support.avaya.com/downloads/downloads-landing.action?product_id=P0968&product_name=b100-series-conference-phones&release_number=releaseId&contentType=Solutions

    • Edited by britishdhez Thursday, May 7, 2015 2:51 AM
    • Proposed as answer by Deason Wu Monday, May 11, 2015 2:06 AM
    • Marked as answer by Bruce Wooding Thursday, May 14, 2015 7:35 PM
    Thursday, May 7, 2015 2:51 AM
  • Thanks for your response. 

    To your follow up questions. 

    • The Windows Metro Version of skype was installed on an HP running windows 8.1. I used the same Avaya B159 device and was able to connect fine. 
    • The test with the Samsung PC with skype fo desktop was also with the Avaya b159. 
    • On the Lenovo X-1 I have used my headset and microphone repeatedly with no issue. 

    I will follow your suggestions and try to obtain an update from Avaya. 

    Tuesday, May 19, 2015 7:44 AM