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Escalate or transfer incidents RRS feed

  • Question

  • Can you set up additional required fields other than comments when escalating an incident in SCSM2012r2

    thank you

    Friday, October 24, 2014 3:36 PM

All replies

  • you can set any value you want. the Escalation task only exposes those two items, but the analyst can set whatever they feel is needed. 
    Friday, October 24, 2014 5:07 PM